Service Manager

About the role

The Catering and Conference Services Manager will plan and service groups and weddings within Vail, Beaver Creek and/or Crested Butte resorts. This role reports to the Senior Conference Services Manager and serves as the visionary of the group services process, tools, resources, and communications to enhance the group experience both internally and externally.

Responsibilities

• Advanced planning for all Wedding, Social Events, Corporate Programs & Group Activities booked within Vail, Beaver Creek & Crested Butte Mountain Resort.
• Maximize food and beverage revenue to the Resorts through strong product knowledge, selling skills and client upselling techniques.
• Utilize an in-depth knowledge of all areas of the Resort as well as outside vendors used by the department as related to group functions including the capabilities, procedures, policies and pricing.
• Maintain professional working relationship with food and beverage managers, departments within the Resorts and outside vendors.
• Work with clients to ensure that the function is professionally planned and have contact with client once in-house to ensure any requests or problems are resolved.
• Attends BEO, resume meetings and operational meetings. Communicates relevant information to the operational areas in an accurate and timely manner.
• Monitor collection of pre-payment for all groups prior to their arrival. Ensures billing accuracy and conducts bill reviews with the clients prior to processing final bill.
• Develop and maintain professionalism with clients, in-house departments and vendors, maximizing profitability and guest service.
• Catering and Conference Services Manager is required to work all major functions as assigned by the Director or Associate Director of Catering and Conference Services, understanding many events will occur in the evening after hours and on weekends.
• Complies with all resort policies, procedures and standards of operation.
• Contribute to the health and strength of a dynamic team culture.
• Embrace and contribute to an Enterprise-wide culture of leadership.
• Performs any additional tasks or projects as required.

Requirements

• College Degree preferred
• 2 Years Conference Services preferred
• Supervisory Experience: Preferred but not required
• Proficiency with Microsoft Office Suite (Outlook, Work Excel, PowerPoint) and SharePoint
• Experience within Delphi FDC and Social Tables (training will be provided to the right candidate.)
• Proficient in spoken and written English
• Flexibility to travel in the resort as needed (transportation is the employee's responsibility.)
• Phone required for client-facing roles – phone plan is available (candidate must either opt into company plan or assume responsibility for a business phone solution.)
• Excellent organization and communication skills
• Ability to consistently manage multiple priorities
• Clear and timely communication
• Proven success in a similar role and environment
• Able to influence and work with a wide range of stakeholders
• Flexible schedule based on business needs: In-resort attendance is required
• You value diversity and take pride in building a team with diverse thoughts, perspectives, and expressions
• Pride and attention to detail
• Empathy towards your customers and colleagues
• Follow through with tasks

Qualifications

• Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Skills

• Strong organizational and communication skills
• Ability to manage multiple priorities
• Excellent customer service skills
• Proficiency with Microsoft Office Suite
• Knowledge of group event planning and coordination
• Ability to work independently and as part of a team

Benefits

• Flexible Time Off
• Mental Health Resources
• Employee Assistance Program
• Tuitions grant program - Epic Promise (US based employees)
• Ski/Mountain Perks!
• Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• Excellent training and professional development
• Full Time Roles Are Eligible For The Above, Plus Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Pay

$58,461.98 - $62,000.00

Schedule

Year Round Shift Type: Full Time