Service Manager

Purpose

The purpose of this position is to manage service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. This role aims to grow profitable service labor sales and exercise disciplined expense control. Additionally, it involves attracting, retaining, and effectively engaging department personnel.

Responsibilities

• Develops, communicates, enforces, and monitors effective Service Department processes to ensure internal and external customer satisfaction
• Creates annual Service Department goals and budget, in alignment with the organization’s financial and operational objectives
• Develops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals
• Captures and submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit
• Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
• Reviews work orders for completeness and accuracy prior to customer billing
• Ensures all departmental tools, equipment, and vehicles are in good working order
• Manages recruiting, staffing, and employee development activities for employees reporting to this position

Benefits

• Competitive Pay Plus Bonus
• 401K with company match
• Health Insurance
• Paid Holiday and Paid Time Off

Work Environment

• Frequent exposure to fumes or airborne particles, moving mechanical parts, and vibration
• Occasional exposure to extreme conditions such as extreme heat and cold
• Noise level in the work environment can be loud
• Routine use of standard office equipment such as computers, phones, fax machines, and hand tools
• Requires occasional use of forklifts

Experience, Education, Skills and Knowledge

• 3+ years experience in Service Department operations
• Ability to use standard desktop load applications such as Microsoft Office and internet functions
• Ability to write and speak effectively to individuals and groups
• Familiarity with John Deere and competitive products
• Basic understanding of financial principles relative to Service Department operations
• Ability to analyze and interpret internal reports
• Ability to work extended hours and weekends
• Excellent customer service skills
• High School Diploma or equivalent experience