Service Manager

About the role

Provides quality and timely service to the customer through the recruitment, training, and supervision of a team of lawn care specialists. Focuses on developing a dynamic team and helping associates achieve their personal and professional goals.

Responsibilities

• Evaluates the quality of service provided to customers and develops procedures to minimize customer complaints.
• Ensures diplomacy concerning customer service-related concerns.
• Coaches and develops lawn specialists and trainees.
• Works with other managers to identify ways to reduce customer cancellations.
• Recruits, interviews, and selects personnel needed to efficiently staff the service function.
• Evaluates performance, makes salary recommendations, and administers disciplinary actions consistent with company policy.
• Plans and conducts new hire and on-going training for service personnel in customer service skills, technical skills, safety policies, and procedures.
• Supervises a team of technicians to ensure service (production and sales) goals are met.
• Maintains positive morale among personnel and actively promotes teamwork.
• Determines work procedures issuing oral and written instructions.
• Expedites workflow by coordinating the sharing of information between customer and field technician.
• Prepares work schedules and assigns and monitors duties to service personnel for efficiency.
• Prepares composite reports from individual reports of subordinates.
• Counsels employees on work procedures and issues oral and written instructions.
• Conducts daily and weekly management meetings.
• Ensures that a safe workplace is provided for all associates by ongoing training and adherence to company policies.
• Maintains Department of Transportation Pre/Post Trip Inspection and Drive Qualification files.
• Ensures current licensing is maintained by all associates as required by company policy/state and/or federal law.

Requirements

• Associate’s degree in a business-related discipline and two (2) or more years of related experience in lawn/horticulture/agronomy/lawn care services required, or an equivalent combination of education and experience.
• Two (2) or more years of supervisory management experience required.
• Bachelor’s degree and sales experience preferred.
• Extensive local travel required.
• Valid, permanent driver’s license from state of residence. Current liability auto insurance required.
• Must be 21 years of age by date of hire.

Qualifications

• Excellent verbal and written communication skills.
• Excellent leadership skills in team building, selecting talent, training, mentoring and developing a sales team, executing goals.
• Practical knowledge of service industry and experience in developing and executing sales plans.
• Business process analysis skills.
• Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint).

Skills

• Excellent verbal and written communication skills.
• Excellent leadership skills in team building, selecting talent, training, mentoring and developing a sales team, executing goals.
• Practical knowledge of service industry and experience in developing and executing sales plans.
• Business process analysis skills.
• Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint).

Benefits

Includes Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks.

Pay

$60,482.00 - $100,802.00

Schedule

Regularly required to: Sit or stand, Walk on uneven surfaces or climb stairs for an extended period of time, Use hands and arms to handle, feel or reach, Speak and hear, Use vision abilities for close, distance, color, peripheral, depth, and focus, Lift up to 50 lbs independently, Push and pull equipment, Occasionally work near mechanical or moving parts, Regularly exposed to chemicals using appropriate safety equipment, Occasionally work near animals and insects, Regularly exposed to adverse conditions such as noise level moderate to loud, Adverse conditions subject to outdoor weather conditions which may include extreme cold, extreme heat, or wet conditions, Subject to exposure to animals and insects, Regularly exposed to chemicals using appropriate safety equipment, Occasionally work near mechanical or moving parts, Ability to speak, read and write fluently in English is required. You MUST BE physically located in the United States while performing this job.