Service Manager

Responsibilities

• Manage team of diesel technicians, service advisors, drivers, and foremen.
• This includes workforce planning, staffing, employee development, employee engagement, and corrective action.
• Serve as leader and role-model to team by conducting self with highest of ethical and professional standards and modeling the TEC Core Values of Teamwork, Entrepreneurship, and being Customer Driven.
• Take full accountability for the profitability, risk management, and growth of Service department.
• Forecast long and short-term objectives for the department and manage team toward goals utilizing objectives scorecard.
• Actively review financial statements; monitor and manage department expenses appropriately.
• Build and grow customer relationships and loyalty by assuring prompt high-quality repairs, resolving complaints, and solving problems.
• Contact existing customers and potential new customers on a regular basis.
• Become our customers’ best resource (AKA Best Business Partner) for finding solutions.
• Plan labor by evaluating incoming work and allocating resources, balancing shift schedules, and level loading work load to maximize efficiency and productivity.
• Drive continuous improvement initiatives (Cost, Quality, Process), embracing change where needed to stay ahead of the competition.
• Ensure the highest standards of service to internal and external customers.
• Provide a safe working environment and model and reinforce a culture of shop safety.
• Commit to a strong and mutually beneficial relationship with all internal business partners to maximize financial performance and customer satisfaction.
• Seek out, develop, and maintain excellent vendor relationships.

Qualifications

• Experience in transportation industry, repair shop, or dealership environment.
• Prior experience with CDK and ASIST.
• Minimum five years’ successful management experience with proven history of achieving sales and business objectives.
• Sound business acumen with ability to analyze, prioritize, identify, and execute solutions.
• Excellent people management and leadership skills; ability to build relationships with internal and external partners.
• Knowledge of truck repair and quality standards.
• Proficient with computers; ability to utilize all required systems and software.
• Valid driver’s license.

Compensation

The base pay range for this position is $90,805 to $136,207.

Benefits

• TEC provides our employees and their families with a full menu of health, wellness, and retirement benefits.
• New hires are eligible to participate in TEC Equipment’s comprehensive benefits plan the first of the month following your date of hire.
• Choice of two comprehensive medical plan options that include prescription drug coverage.
• Choice of two dental plans that cover preventative and diagnostic care, basic and major services, and orthodontia for children.
• Vision care, discounted hearing exams, and hearing aids.
• 401(k) retirement savings plan with company contribution.
• Life, accident, and disability insurance.
• Employee Assistance Program (EAP).
• Education assistance.
• Seven paid holidays, vacation accrual of at least 48 hours per year, and paid sick.