Service Manager

About the role

This is more than a management role — it's the opportunity to build a world-class service operation from the ground up. As our founding Service Manager, you'll have the rare chance to establish the culture, standards, workflows, and team that will define Mercedes-Benz service in the Vancouver/Portland market for years to come.

What You'll Do

• Lead, recruit, and develop the full service department team including technicians, service advisors, and support staff
• Establish service department processes, workflows, and standards from pre-opening through launch and beyond
• Drive achievement of key service metrics: revenue, gross profit, technician efficiency, CSI scores, and service retention
• Maintain compliance with Mercedes-Benz brand standards, warranty processes, and certification requirements
• Manage scheduling, parts coordination, and shop capacity to maximize throughput and minimize client wait times
• Serve as the escalation point for complex client concerns, resolving issues with empathy and professionalism
• Collaborate with the Parts Manager to ensure seamless parts availability and minimize repair cycle times
• Prepare and manage the service department budget and monitor financial performance
• Build a culture grounded in hospitality, accountability, and continuous improvement

What We're Looking For

• 5+ years of automotive service management experience, preferably in a dealership environment
• Proven track record of building and leading high-performing service teams
• Deep understanding of service department financials and key performance metrics
• Mercedes-Benz or luxury/European brand experience strongly preferred
• Strong operational and organizational skills with the ability to build systems from scratch
• Hospitality mindset: you set the tone for how every client and team member is treated
• Excellent communication and conflict-resolution skills
• Valid driver's license with clean record

Compensation & Structure

Competitive base salary commensurate with experience
Performance bonus tied to department revenue, gross profit, and CSI results

Why Join Our Founding Team?

• Ground-floor opportunity to shape the culture, processes, and standards of a brand-new operation
• Represent one of the world's most iconic luxury brands
• Competitive compensation package with performance-based incentives
• Manufacturer-supported training and Mercedes-Benz certification opportunities
• Collaborative, hospitality-first culture where your contributions are seen and valued
• Serve a thriving and growing commercial market in one of the Pacific Northwest's fastest-growing corridors
• Full benefits package including medical, dental, vision, and paid time off
• Career growth potential as the business grows and scales