Service Manager

Location: Edmonds, WA – Toyota – Hospitality – Import brand – Fixed ops – Service management – CSI – Absorption – Toyota or import experience preferred – Seattle metro – Snohomish County – Pacific Northwest – Veterans encouraged to apply – $130,000‑$190,000/yr OTE

Who We Are

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. With 40+ rooftops across the West Coast, Alaska, and Hawaii, we maintain a culture built on one simple idea: do right by people, every time. Swickard Toyota in Edmonds serves a loyal, community‑oriented guest base in Snohomish County, one of the most active and fastest‑growing automotive markets in the greater Seattle area.

What You’ll Do

• Lead the full service department operation—managing technicians, service advisors, and support staff to deliver consistent quality, efficiency, and guest satisfaction.
• Own key fixed‑ops metrics—CSI, absorption, effective labor rate, technician productivity, hours per RO, and warranty compliance.
• Develop and hold accountable a service team that operates with discipline, professionalism, and genuine hospitality at every guest touchpoint.
• Drive service department revenue and profitability—through training, process discipline, and an advisor team that presents maintenance recommendations honestly and accurately.
• Partner with parts to ensure inventory alignment supports service throughput and minimizes delays that impact the guest experience.
• Manage staffing, scheduling, and technician development—recruiting, onboarding, and retaining the talent that keeps the department performing at its best.
• Maintain Toyota OEM certification compliance, warranty administration standards, and TMS relationship requirements.
• Resolve guest escalations with composure and a hospitality‑first approach.

What We’re Looking For

• 5+ years of Service Manager experience at a franchised dealership—required; Toyota or import brand service management experience strongly preferred, with familiarity with Toyota’s service processes, TMS programs, CPO standards, and the brand’s high‑retention ownership base.
• Demonstrated CSI and absorption performance at a high standard—knowledge of what a well‑run Toyota service department looks like and a track record of building one.
• A people‑first leadership approach—advisors and technicians perform better because of how you develop them, not despite how you manage them.
• Strong operational discipline across scheduling, workflow, documentation, and warranty compliance.
• Reynolds & Reynolds or CDK experience preferred.
• Clear communicator who builds trust with guests, technicians, advisors, and dealership leadership equally.
• Valid driver’s license with a clean driving record.

What We Offer

• On‑target earnings of $130,000‑$190,000 per year.
• Medical, dental, and vision insurance.
• Life insurance and supplemental coverage options.
• Paid time off and paid holidays.
• Career growth—strong Service Managers at Swickard advance to fixed‑ops director and multi‑store operational leadership roles.
• Employee vehicle purchase and service discounts.
• The backing of a growing, hospitality‑led automotive group with a strong Pacific Northwest presence.