Service Manager

Position Responsibilities

• Manage the shop and field service mechanics, ensuring maintenance, repair, and availability of equipment as needed.
• Develop both strategic and tactical plans to achieve established goals effectively.
• Establish a partnership with Sales and Operations teams to coordinate realistic timelines to fulfill rental contract obligations to achieve success on commitments.
• Lead continuous improvement efforts across all service performance metrics.
• Guide the team in meeting performance, productivity, and efficiency standards.
• Establish clear responsibilities and streamlined processes for monitoring work and assessing outcomes.
• Ensure that all shop activities comply with relevant safety regulations and standards. This includes providing safety training to staff, implementing safety protocols, and maintaining a safe work environment.
• Delegate and direct service tasks to technicians while monitoring progress.
• Exhibit engaged leadership through behavioral coaching and mentorship.
• Conduct interviews to identify and select top talent through assessment of candidates’ skills, experience, and alignment with operational requirements.
• Conduct performance evaluations and provide immediate coaching and guidance for performance enhancement.
• Oversee productivity and manage scheduling of team members to optimize efficiency, analyze metrics to identify improvement opportunities and recommend viable solutions.
• Conduct audits of records to ensure accuracy and quality standards in equipment maintenance and repair including field service paperwork and work orders.

Position Requirements

• Minimum 2 years’ experience leading others, either formally or informally.
• 3-5 years of management level experience in shop and service management, within the construction equipment rental industry is preferred.
• Previous service/maintenance experience preferred.
• Strong leadership, organizational, and time management skills, with the ability to work independently.
• Strong communication skills to include active listening and assimilating information; to facilitate clear leadership communication to motivate and guide others.
• Consistently adhere to safety policies, procedures, and guidelines.
• Safe working knowledge of shop tools and equipment.
• Adaptability to thrive in a fast-paced, continuously improving environment within a growing company.

Why Choose Us?

• Every employee is valued, respected, and fairly compensated.
• We have a close-knit work-family environment and promote from within.
• We offer various benefits such as Baby Bonding, My Holiday vacation time, and discounts on various items.
• We foster a workplace culture where individuals of all identities and life experiences feel genuinely valued, respected, and appreciated.
• We are an Equal Opportunity Employer and participate in E-Verify.