Service Manager

About the role

The Service Manager at Sprouts Farmers Market is responsible for overall customer satisfaction, leading front-end operations, and overseeing the store in the absence of the Store Manager and Assistant Store Manager.

Responsibilities

• Positively shape the culture in the store by modeling leadership behaviors aligned with Sprouts values.
• Drive customer satisfaction by ensuring team members provide superior customer service throughout the store.
• Demonstrate product knowledge when assisting customers and when working with team members.
• Listen to and resolve customer complaints in compliance with company standards.
• Champion the activity and results surrounding customer service surveys and portal.
• Consistently demonstrate a positive attitude, leadership, organization, time management, willingness to learn new products, and help educate customers.
• Communicate standards, expectations, policy changes, and product knowledge to the team members.
• Celebrate store successes and identify/address opportunities for improvement.
• Oversee Administrative Coordinator, Head Cashiers, Cashiers, Courtesy Clerks, and In-Store Shoppers.
• Lead front end operations, ensure department records, and cash handling/accounting comply with legal and company policies and procedures.
• Manage team member concerns and conflict through proactive and clear discussions.
• Facilitate career development conversations in the store and support movement across the organization in stores, store support, and distribution centers.
• Communicate sales promotion information to cashier team to ensure proper execution and customer satisfaction.
• Provide and receive constructive feedback and direction for effective communication and collaboration with others.
• Confidently and effectively address emergencies, crises, equipment failure, and resolve any issue that may crop up.
• Flexible to perform other related duties as assigned.

Qualifications

• Be at least 21 years of age.
• Have a high school diploma or equivalent, a degree in business management, marketing, retailing, communications, advertising, or related field preferred.
• Have demonstrated success leading total building operations with integrity, including profit and loss, safety, sanitation, staffing, disciplinary actions, training, developing leaders, conducting performance appraisals, meeting deadlines, managing inventory and shrink, executing sales promotions, and merchandising.
• Professional communication skills, both written and verbal, along with attention to detail, analytical, and solution-focused decisiveness.
• Be proficient in Microsoft Office, bookkeeping/accounting, time and attendance, and human resources software.
• Be flexible to work a schedule that changes based on business needs, including nights, weekends, and holidays.
• Able to lift 60 pounds between 15 inches and 70 inches above the ground, lifting heavier items is required occasionally.
• Stand on hard surfaces continuously, walk up to 2 miles, reach vertically to access upper levels, and transfer items horizontally.
• Wear PPE consistent with the task assignment, including but not limited to non-slip, closed-toe shoes, long pants, and gloves (latex and/or cut-resistant).
• Use tools and equipment such as phone, computer, mouse, keyboard, ovens, freezers, meat and cheese cutters, grinders, scales, mixers, box cutters, scanners, cash registers, carts, and pallet jacks.

Benefits

• Competitive pay
• Sick time plan that you can use to support you or your immediate family's health
• Vacation accrual plan
• Opportunities for career growth
• 15% discount for you and one other family member in your household on all purchases made at Sprouts
• Flexible schedules
• Employee Assistance Program (EAP)
• 401(K) Retirement savings plan with a generous company match
• Company paid life insurance
• Contests and appreciation events throughout the year full of prizes, food, and fun!

Pay

The pay range for this position is $22.30 - $35.70 / hour. Sprouts Farmers Market determines pay based on applicable experience and qualifications of the applicant.

Schedule

Flexibility to work a schedule that changes based on business needs, including nights, weekends, and holidays.