Service Manager

About the role

Ready to take your career to the next level? Lead a talented team of technicians as a Service Manager at RDO Equipment Co. In this position you’ll manage workorders, oversee scheduling, build customer relationships and create a supportive, productive shop environment. Join the team today and build a career you’re proud of.

When you join RDO Equipment Co., you’ll become part of an industry-leading team providing a world-class experience for customers who do vital work. We deal in iron from the world’s leading equipment and technology manufacturers, but we’re a people business first. RDO has grown from humble roots, guided by a family’s values, and shaped by the strengths, voices and entrepreneurism of our team members. Join RDO Equipment Co. where you'll enter a team of people passionate about heavy construction machinery, parts and service. The teams in our Mountain Construction stores supply and service machinery from manufacturers like John Deere, WIRTGEN Group and Topcon. This machinery is vital to progress in industries like mining, construction and oil and gas. Join our team and make an impact on your community and beyond.

Pay

• $75,000–$90,000 per year
• 24% bonus potential

Benefits

• A comprehensive benefits package that supports your well-being (details available on RDO's benefits page)
• Close-knit group: everyone, from parts and service to sales, works together to serve the customer and grow the business
• Supportive management invested in your success

Responsibilities

• Managing Work Orders: opening and closing orders, tracking progress, ensuring smooth operation with internal systems
• Scheduling and Workflow Management: assigning the right technicians to the right jobs at the right time, juggling schedules, managing workflows, and ensuring everyone knows where they need to be
• Deliver top-notch service to customers: communicate clearly, respectfully, and in a timely manner during the repair process
• Communication: connecting with the team and keeping customers in the loop to keep everything running smoothly and ensure alignment
• Team Management and Development: motivating technicians, supporting their growth, handling issues, and building a strong, talented crew
• Customer Service and Relationship Building: ensuring customer satisfaction, building strong relationships, and delivering a world-class experience every time

Requirements

• Leadership Abilities: ready to step into a leadership role with a desire to learn and grow
• Customer Service Skills: passionate about delivering top-notch customer experiences
• Tech-Savvy: confident using computers and quick to learn new systems
• Experience: familiarity with the industry is a plus but not required; training and support provided
• Communication: express yourself clearly, both in writing and in conversation
• Pace: thrive in a fast-moving environment where priorities can shift and no two days are the same
• Valid Work Authorization: must have valid work authorization and be able to work in the U.S. without company sponsorship