Service Manager

Key Responsibilities

• Co-Lead and Co-manage all fixed operations within the service department.
• Supervise, mentor, and develop a team of 30+ technicians, service advisors, and support staff.
• Oversee the management, utilization, maintenance, and compliance of a 140+ vehicle loaner fleet.
• Ensure exceptional customer satisfaction through proactive communication and service excellence.
• Demonstrate patience, professionalism, and empathy when handling customer concerns, employee coaching, and conflict resolution.
• Monitor and improve key performance indicators including labor sales, gross profit, technician productivity, efficiency, and customer retention.
• Maintain compliance with BMW service standards, warranty procedures, and manufacturer requirements.
• Recruit, train, and retain top-performing service personnel.
• Foster a positive, professional, and accountable work environment.
• Resolve escalated customer concerns quickly and effectively while maintaining a calm and customer-focused approach.
• Collaborate with parts, sales, and management teams to maximize dealership performance.
• Ensure all repair orders are processed accurately and efficiently.
• Maintain a safe, organized, and productive service facility.

Qualifications

• Minimum 2 years of successful Service Manager experience in a BMW dealership.
• Demonstrated ability to manage a large-scale service operation with 30+ technicians.
• Experience overseeing a substantial loaner fleet of 140 or more vehicles.
• Strong understanding of BMW service processes, warranty administration, and manufacturer compliance.
• Proven track record of achieving customer satisfaction, employee development, and financial performance goals.
• Must possess patience, emotional intelligence, and the ability to lead effectively in a fast-paced environment.
• Excellent leadership, communication, and organizational skills.
• Strong analytical and problem-solving abilities.
• Valid driver's license with a clean driving record.

Compensation & Benefits

Annual salary: $175,000 – $200,000, based on experience and qualifications
401(k) retirement plan available
8 paid holidays per year
Paid vacation
Flexible work schedule
Demo allowance
Comprehensive medical, dental, and vision insurance
Paid training