SERVICE MANAGER

About the role

The Service Manager position at CSM Kenworth in Ashland is ideal for those with experience in leadership, professionalism, and excellent communication skills. This is a great opportunity to join a growing and successful dealer group.

Primary Duties

• Responsible for the Branch service department and its diesel technicians
• Efficient and profitable operation of the department
• Develops and maintains high level of customer satisfaction
• Strategic and operational goals and objectives for the Branch service department
• Service Department profit targets and operational goals
• Fosters effective and timely communication between Service and all other Branch departments
• Communicates with vendors on product and warranty issues
• Overall responsibility for upkeep and maintenance of facility and grounds

Responsibilities

• Financial and operating objectives for the Branch service department
• Prepares operating and capital budgets, reviews regularly, and takes corrective action
• Manages information to the Executive Committee regarding Branch service operations
• Evaluates Service Department's performance against target goals and standards
• Analyzes the diesel truck market and develops or revises current sales and marketing plan
• Establishes and fosters relationships with key outside vendors
• Maintains good customer relations by addressing concerns and mediating solutions
• Compliance with manufacturer and vendor warranties and technical service procedures
• Follows up and collects vendor credits and allowances
• Hires and recommends hiring of department personnel
• Schedules employees for training and oversees purchasing and acquisition of appropriate department tooling and equipment
• Ensures department achieves acceptable productivity, efficiency, and adherence to company goals and policies
• Handles personnel issues for the Service Department
• Holds monthly shop meetings, foreman's meetings, and safety meetings

Qualifications

• Associate’s degree (AA) in a technical field or comparable work experience
• 3-5 years of heavy-duty truck service or related experience with supervisory experience
• Strategic plan development, decision-making abilities, and program implementation
• Product knowledge to customer and staff
• Coaching, training, and motivating subordinates to reach established department goals
• Highly organized, detail-oriented, and results-driven
• Prioritizing and handling numerous tasks simultaneously
• Professional handling of upset customers
• Good mathematical skills, basic computer skills, and knowledge of Windows
• Valid Commercial Drivers License (CDL)
• Travel to meetings, visit customers, attend training classes
• Sit, stand, bend, kneel, stoop, and lift/move up to 75 lbs. on a regular basis
• Work in a dealership environment to include 8 – 12 hour days with frequent exposure to weather elements