Service Manager

About the role

The Service Manager is responsible for the day-to-day operations of the Service Department in compliance with established policies and procedures. Plans, develops and implements strategies for operational, sales and development to meet organizational business plans. Evaluate both departmental and individual results, and employee performance against objectives while maintaining the highest quality standards of professionalism in serving the customer.

Responsibilities

• Establish and maintain practices designed to lead, manage, train, develop, motivate and recognize employees.
• Ability to conduct annual employee performance review and develop specific and measurable objectives/goals for all departmental personnel.
• Contribute to the evaluation and development of strategies and performance with all teams.
• Forecast, manage and control sales, gross profit, and expenses. Establish short and long term operating and financial objectives consistent with ownership expectations.
• Plan, develop and implement activities for employees.
• Assess present and future needs, trends, problems and profit opportunities of the Service Department.
• Responsible for all applicable credit functions within the Service Department.
• Cook up with other departmental managers to understand all aspects and needs of the operational development, and to ensure they are informed of objectives, purposes and achievements.
• Assess and analyze the competition, market conditions, trends, and profit opportunities within the Dealership's assigned area of responsibility.
• Ensure quality control procedures are followed. Monitor quality of work and take corrective action where standards are not met.
• Ensure activities meet organizational requirements of ethical behavior, health, safety, legal and environmental policies and regulations.

Qualifications

• To perform this job successfully, an individual should know basic Computer skills and Repair Order Processing Software.
• Position requires the ability to operate motor vehicles and have a safe driving record. Current Commercial Driver's License is preferred but not required.

Benefits

• Palmer Trucks is a family-owned company with nearly 60 years of success, treating everyone with respect and dignity.
• Our team is always ready to help you find the best benefits package for you and your family.
• Health and Wellness Benefits: Medical Insurance, Dental Insurance, Vision Insurance, Supplemental Products like Short-Term, Long-Term Disability, Financial stability and Retirement Preparedness: Our 401(k) program includes a company match, Retirement Planning Assistance, Financial Guidance and Education, Paid Time Off: Full-time employees enjoy paid holidays and personal time, Vacation is based on the length of service.
• Resources when we face major challenges and life events: Life Insurance, Critical Illness, and other Products, Bereavement and Employee Assistance Program, Mental Health Resources readily accessible and without stigma.

About Palmer Trucks

Palmer Trucks is a full-service Kenworth dealership network serving Ohio, Indiana, Kentucky and Illinois with a comprehensive package of products and services. As a family-owned business with more than a half-century history of growth and success, Palmer Trucks has grown to a team of about 650 employees. With more than 32 million trucks on U.S. highways and interstates at any given time, a paramount need exists to keep the industry moving forward – 24 hours a day, 7 days a week. We maintain a commitment to forming authentic and valuable connections through fulfilling the industry’s unique, time-sensitive needs as a trusted partner. We accomplish this by providing products and services of the highest quality and value - personalized for you. Because of this philosophy, we develop and nurture long-term, valuable relationships with our partners. The Palmer Trucks team has the utmost privilege and gratitude of doing business, and these core values are what keep customers returning year-after-year, and are what have kept us On the Road Since 1965.