SERVICE MANAGER

About the role

Responsible for managing service delivery teams, ensuring high-quality service standards are met, and collaborating with cross-functional teams to improve processes.

Responsibilities

• Manage and motivate service delivery teams to achieve service level agreements (SLAs).
• Collaborate with IT, customer support, and other departments to enhance service delivery efficiency and quality.
• Conduct regular performance reviews and provide feedback to team members.
• Identify areas for process improvement and implement changes to streamline operations.
• Ensure compliance with company policies and industry best practices.

Requirements

• Bachelor’s degree in Business Administration, Information Technology, or a related field.
• At least 5 years of experience in IT service management or a similar role.
• Proven ability to manage and lead teams effectively.
• Strong understanding of ITIL or equivalent service management frameworks.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite.

Qualifications

• Experience with service desk tools and platforms.
• Knowledge of cloud computing and virtualization technologies.
• Ability to work independently and under pressure.
• Strong problem-solving and decision-making skills.

Skills

• Service Management
• Team Leadership
• Process Improvement
• Communication
• ITIL

Benefits

• Competitive salary package.
• Flexible working hours.
• Professional development opportunities.
• Health insurance coverage.
• Employee discounts.

Pay

• $75,000 - $85,000 annually.

Schedule

• Full-time position.

Contact

To apply, please fill out the form below or contact us at [contact information].

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