Service Manager

About the role

Nixon Power Services is seeking a highly motivated individual to join our team as a Service Manager in our Atlanta, GA location. We are looking for a self-driven, results-oriented leader with a positive outlook and a clear focus on high quality customer service.

Responsibilities

• Improve the department’s financial performance through increased productivity, and inventory and equipment management.
• Develop, implement, and maintain consistent department productivity processes and procedures that drive revenue growth, increase gross margin, and decrease expenses.
• Develop talent through effective hiring, mentoring, development, and coaching.
• Assign work, schedule, and supervise Technicians and Service Coordinators.
• Promote and lead the branch safety program, including participation on branch risk performance committee.
• Organize and optimize preventive maintenance (PM) and quoted service.
• Increase efficiency of PM schedules by analyzing geography, multi-work order trips, priority, technician skills, equipment and parts requirements and other resources.
• Open, issue, track, and close service work orders.
• Conduct warranty actions and filings to internal Warranty Administrator.
• Manage field service reports (FSRs) and their appropriate follow-up.
• Review FSRs for proper completion of customer service and equipment data, performed work, follow-up requirements, warranty applicability, parts and material usage documentation, time and mileage information, and customer signature and closure.
• Direct FSR disposition and filing.
• Direct all billing instruction submission and job completion action.
• Other duties as assigned.

Requirements

• Associate’s degree in business administration or related field required, bachelor’s degree preferred.
• Minimum 4-5 years of experience in power generation industry preferred.
• 4-5 years of experience in a leadership position required.
• Experience with Great Plains Dynamics applications preferred.
• Strong ability to lead, persuade, motivate, and influence others.
• Ability to multi-task, prioritize, and manage time effectively with strong attention to detail.
• Excellent communication skills, both written and verbal.
• Strong organizational skills.
• Proficient in Microsoft Office suite of programs.
• Excellent customer service skills.