Service Manager
Maintenance Services
Direct & oversee all aspects of maintenance of the community, including resident satisfaction & retention.
Schedule and perform preventative maintenance, inspections, nighttime lighting audits, and janitorial services per policies and procedures.
Maintain accurate records.
Provide first-line information, documentation, and training regarding any property-specific special needs including, but not limited to, asbestos, lead, and deficient plumbing.
Daily inspection of the property for curb appeal, condition, and safety issues to meet Inspection Report standards and “white glove” test.
Schedule, coordinate, and assist with apartment turns including assistance with the resident move-out and apartment renovations.
Ensure vacant apartments are in market-ready condition according to quality standards, downtime standards for the preparation of market-ready apartments, and determined time for upgrade unit turns and the “white glove” test.
Follow expense guidelines, monitor operating expenses within budget, making recommendations for cost-saving strategies.
Communicate in writing anticipated capital needs and maintenance requirements for the operating budget.
Assist the Property Manager in the development of the annual budget, business plan, and capital improvements.
Coordinate all contracted services, soliciting and analyzing bids; ensure materials are accounted for and that the work has been performed properly prior to the release of payment.
Schedule, coordinate, and assist with after-hours emergency service requests, 24 hours per day, 7 days per week.
Customer Service
Complete service requests from residents and team members in the same manner.
Document and work with the office team to follow up with residents for incomplete service requests.
Audit and reconcile the key tracking system weekly.
Ensure excellent customer service and follow-up, answering pages promptly, courteously, and professional attitude toward all customers.
Efficient scheduling of service personnel and vendors.
People Development (in conjunction with Regional Service Manager)
Recruit and select team members, understanding and adhering to hiring policies and procedures.
Teach, coach, and mentor team members; ensure team members receive the necessary training and adhere to company policies and procedures.
Create a team environment: hold weekly team meetings; manage by goals and open communication.
Provide ongoing feedback to team members.
Evaluate team members through scheduled formal written performance reviews.
Take corrective action as necessary according to company policy, and provide recommendations for compensation adjustments, promotions, and terminations.
Lead by example. Accept accountabilities for all your actions. Hold direct reports accountable.
Summary What we can offer you
Great benefits- We offer comprehensive health and wellness benefits tailored to meet your needs.
Choose from three medical plan options, including a company-funded HSA plan with 100% premium coverage for employees.
We also provide subsidized options for additional family members, as well as dental and vision plan choices.
Other benefits include paid time off, paid volunteer time, and company-paid holidays, a 401(k) match, employer-paid Life and AD&D insurance, and educational reimbursement to support your growth.
Who is Middleburg Communities?
At Middleburg Communities, we share a vision for greater value creation through community impact.
Our success is rooted in a genuine desire to serve our local communities in thoughtful and holistic ways.
By enhancing the lives of others, we contribute positively to neighborhoods and maximize real returns for our partners.
Middleburg is a fully integrated real estate investment, development, and construction firm focused on rental housing in high-growth markets across the southeastern United States.
Since 2004, the company has acquired and developed over 22,000 apartment units, executing approximately $3 billion in transactions, and is one of the most active developers and builders of rental housing in the nation with approximately $1 billion in recurring annual development value.
Middleburg Communities is an equal-opportunity employer committed to diversity and inclusion. We welcome qualified applicants from a variety of backgrounds inclusive of their race, color, religion, sexual orientation, gender, gender identity, expression or orientation, genetic information, national origin, age, disability, or status as a disabled or Vietnam-era veteran.