Service Manager

About the role

As one of the leading 3PL providers in the U.S., Kenco offers a dynamic and supportive work environment where your ideas matter and your growth is a priority. With a focus on safety, sustainability, and continuous improvement, Kenco empowers employees to make a real impact in the supply chain industry while building rewarding careers.

Responsibilities

• Consistently attain technician utilization at or above 85%.
• Consistently attain a service billing efficiency ratio above 75%.
• Control technician labor cost at or below 28% of revenue.
• Ensure that training targets are achieved and maintained in all areas where training expectations are established.
• Must abide by all Kenco Corporate Safety and Quality Procedures.
• Verify that accepted best practices are operating in the shop location.
• Assist in implementing and sustaining a recruiting program for technicians.
• Evaluate the performance of each technician against established performance criteria.
• Ensure that training goals for technicians are met.
• Develop and maintain best practices for work order coordination between parts and service department.
• Verify that all jobs leaving the shop are completed in a timely manner and all safety issues are addressed.
• Make daily assignments of workloads and job duties.
• Assist in developing, maintaining and accounting for optimal inventory stocks for all service vans.
• Responsible for general cleanliness of the shop.
• Oversee completion of all necessary paperwork in a timely manner to facilitate prompt billing.
• Manage a Preventative Maintenance program for all technicians.
• Review and evaluate technician daily KFS productivity sheets.
• Must interact with customers and coworkers in a professional manner.
• Fill out all forms, documents, and notations in a legible, accurate manner and turn in, file, or submit to the proper place or person.
• Maintain open communications with all associates.

Qualifications

• 3–5 years of related experience and/or training in a service environment.
• Background in fleet service operation or related field.

Competencies

• Business Acumen: Knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization.
• Communicate for Impact: Devoting the time and resources necessary to communicate the strategic vision, direction, priorities, and progress of the team for which you are responsible.
• Leading People: Ability to develop and implement strategies to maximize employee performance and foster employee engagement in meeting the organization's strategy.
• Managing Transitions / Change Management: Effectively plans, manages and communicates changes in processes with appropriate stakeholders.
• Relationship Management: Building and maintaining relationships with internal partners to successfully complete projects and organizational objectives.
• Strategic Agility: Gains perspective and balances the pressure between daily tasks and strategic actions that impact the long-term viability of the organization.

Travel Requirements

This position is expected to travel approximately 25% or less. A passport is not required, but recommended.