Service manager

About the Position

The Kenco Fleet Services (KFS) Service Manager is responsible for all technicians and oversees all day-to-day activities in the service department.

• Achieve technician utilization at or above 85%
• Achieve a service billing efficiency ratio above 75%
• Control technician labor cost at or below 28% of revenue
• Achieve training targets in all areas where training expectations are established
• Abide by all Kenco Corporate Safety and Quality Procedures
• Verify that accepted best practices are operating in the shop location
• Assist in implementing and sustaining a recruiting program for technicians
• Evaluate the performance of each technician against established performance criteria
• Ensure that training goals for technicians are met
• Develop and maintain best practices for work order coordination between parts and service department
• Verify that all jobs leaving the shop are completed in a timely manner and all safety issues are addressed
• Make daily assignments of workloads and job duties
• Aid in developing, maintaining and accounting for optimal inventory stocks for all service vans
• Responsible for general cleanliness of the shop
• Oversee completion of all necessary paperwork in a timely manner to facilitate prompt billing
• Manage a Preventative Maintenance program for all technicians
• Review and evaluate technician daily KFS productivity sheets
• Interact with customers and coworkers in a professional manner
• Fill out all forms, documents, and notations in a legible, accurate manner and turn in, file, or submit to the proper place or person
• Maintain open communications with all associates

Qualifications

• 3-5 years of related experience and/or training in a service environment
• Background in fleet service operation or related field

Competencies

• Business Acumen - Knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization
• Communicate for Impact - Devoting the time and resources necessary to communicate the strategic vision, direction, priorities, and progress of the team for which you are responsible
• Leading People - Ability to develop and implement strategies to maximize employee performance and foster employee engagement in meeting the organization's strategy
• Managing Transitions / Change Management - Effectively plans, manages and communicates changes in processes with appropriate stakeholders
• Relationship Management - Building and maintaining relationships with internal partners to successfully complete projects and organizational objectives
• Strategic Agility - Gains perspective and balances the pressure between daily tasks and strategic actions that impact the long-term viability of the organization

Travel Requirements

This position is expected to travel approximately 25% or less. A passport is not required, but recommended.

Benefits

• Medical insurance including HSA, HRA and FSA accounts
• Supplemental insurance including critical illness, hospital indemnity, accidental injury
• Dental Insurance
• Vision Insurance
• Basic Life and Supplemental Life
• Short Term and Long Term Disability
• 401(k)
• Paid Time Off approximately 2 weeks (accrual begins on Day 1 of employment)
• Employer Paid Holidays- 10 days