Service Manager

About the role

The Service Manager is a vital part of our truck management team, responsible for leading the Service Department, growing our service business, ensuring customer satisfaction, and promoting our products and services.

Responsibilities

• Ensure high levels of customer satisfaction
• Recruit, train, lead, and motivate a high-performing service team
• Drive company sales through active engagement
• Monitor key performance metrics (revenue, profitability, efficiency)
• Ensure compliance with safety objectives
• Manage truck work order system and service invoicing
• Communicate company policies, procedures, and goals to the team
• Uphold Interstate’s commitment to customers

Requirements

• Strong interpersonal, leadership, and communication abilities
• Expertise in Fixed Operations procedures
• Solid understanding of mechanical components and repair processes
• Proficiency in customer service, sales, and marketing
• Ability to interpret and utilize profit and loss statements
• Proactive problem-solver with strong business planning skills
• Familiarity with 5S Lean principles
• Prior experience as a service manager in the trucking industry (preferred)
• Excellent verbal and written communication skills
• Proven ability to manage teams and processes
• Experience in truck shop service management (preferred)
• High School Diploma or G.E.D.
• Ability to lift and work without physical restrictions

Qualifications

• High School Diploma or G.E.D.
• Ability to lift and work without physical restrictions

Skills

• Strong interpersonal, leadership, and communication abilities
• Expertise in Fixed Operations procedures
• Solid understanding of mechanical components and repair processes
• Proficiency in customer service, sales, and marketing
• Ability to interpret and utilize profit and loss statements
• Proactive problem-solver with strong business planning skills
• Familiarity with 5S Lean principles
• Prior experience as a service manager in the trucking industry (preferred)
• Excellent verbal and written communication skills
• Proven ability to manage teams and processes
• Experience in truck shop service management (preferred)
• High School Diploma or G.E.D.
• Ability to lift and work without physical restrictions

Benefits

• Competitive compensation reflecting your expertise
• Uniforms provided and cleaned by Interstate Tool program available
• Tuition assistance for continued education and career growth
• Health, dental, and vision coverage starting the first day of the following month
• Paid Time Off (PTO) accruing from day one
• 6 Holidays and 2 Floating Holidays annually
• 401(K) with company matching
• Long-Term and Short-Term Disability provided
• Life Insurance provided
• Healthiest You - Virtual Health Care covered by Interstate

Pay

Competitive compensation reflecting your expertise

Schedule

Unspecified