Service Manager

About the role

Hy-Vee is seeking a Service Manager to join their team. This position is located within the Grocery department and is non-exempt under FLSA.

Responsibilities

• Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
• Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treats customers as the most important people in the store.
• Makes an effort to learn customers' names and to address them by name whenever possible.
• Affords assistance to customers by escorting them to the products they're looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Works safely to prevent on-the-job injuries, fills out first report of injury, and assigns light duty as necessary.
• Compiles, stores, retrieves, and understands managerial data (i.e. sales, inventory reports, ad and display projections/actuals, etc.).
• Orders merchandise (new product, promotional, seasonal, or to replenish merchandise on hand), verifies delivery of merchandise, ensures quality, compares record with merchandise ordered, and reports discrepancies.
• Trains and enforces safety procedures to provide a safe and healthy work environment for employees and customers and fills out customer accident forms.
• Determines the motivational needs of employees and provides the appropriate environment.
• Stays current with market trends and information (i.e.; competition, new products, equipment, merchandising techniques).
• Provides continuous education for existing store employees regarding new and updated company and store policies, procedures, and job duties.
• Sells merchandise to company employees, customers or issues merchandise upon requisition by authorized personnel (inter-store transfers).
• Handles cash registers.
• Recommends cost reduction programs.
• Reviews personnel records to ensure completeness, accuracy, and timeliness and understands the basics of the payroll system.
• Recommends additions, deletions and shelf allocation of merchandise to be sold in any department.
• Assists in other areas of store as needed.
• Performs other job related duties and special projects as required.

Requirements

• High School or equivalent experience.
• Two years or more of similar or related work experience preferred.

Qualifications

• Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
• Possess the ability to interview to obtain basic information; guide people to provide basic direction; follow technical manuals and have increased contact with people.

Skills

• Ability to do arithmetic calculations involving fractions, decimals, and percentages.

Benefits

For information on company benefits visit Benefits | Hy-Vee.

Pay

The anticipated hourly starting wage for this position is $16.50 to $20.60 depending on experience.

Schedule

This is a fast-paced work environment.