Service Manager

About the role

Hilltop Residential is a fast-growing company dedicated to providing an unforgettable experience for both residents and investors. The company has been recognized as a Great Place to Work and a Top Workplace multiple times.

Responsibilities

• Organize, prioritize, and guarantee service requests and repairs are made correctly and in a timely manner
• Inspect grounds, buildings, and other community features daily to minimize liability concerns and ensure excellent curb appeal
• Oversee turnkey operations; ensure vacant units are made rent-ready in a timely manner
• Understand and execute service requests using computer software systems daily
• Perform turnkey work as required and ensure all make-readies are inspected
• Follow the standard operating procedures
• Keep basic knowledge of local and state codes for permitting, sign ordinances, and pool regulations
• Follow and enforce the company's policies and procedures
• Communicate effectively with residents, fellow associates, vendors, and supervisors
• Work with community director to handle maintenance-related resident problems
• Assist community director with documenting counseling sessions with maintenance staff
• Maintain a preventative maintenance program to minimize emergency and service repairs
• Maintain hazard communications program; teach and promote safe work practices
• Aid in recruiting, hiring, and training of quality staff; recommend promotions and terminations when necessary
• Work with community director to obtain competitive bids for maintenance-related expenses
• Understand and adhere to budget guidelines
• Purchase supplies and vendor services using standard purchase order systems and proper bidding procedures under the supervision of the community director
• Maintain inventory and ensure appropriate levels of parts and supplies

Requirements

• 1+ years of hands-on general maintenance experience
• Strong proficiency with property management software systems
• Availability to work a flexible schedule, including weekends
• Rotating on-call responsibility for after-hours emergencies
• EPA/HVAC license or certification
• Valid driver's license and/or access to reliable transportation

Qualifications

• Ability to communicate effectively with residents, fellow associates, vendors, and supervisors
• Knowledge of local and state codes for permitting, sign ordinances, and pool regulations
• Understanding and adherence to budget guidelines
• Proficiency with property management software systems

Skills

• General maintenance experience
• Property management software proficiency
• Communication skills
• Knowledge of local and state codes
• Ability to follow standard operating procedures
• Ability to work flexible hours, including weekends
• Ability to obtain and maintain relevant certifications (EPA Universal or HVAC)

Benefits

• Competitive Pay
• 401k with Company Match
• Comprehensive Medical, Dental, and Vision Plans
• Paid Life Insurance
• Employee Referral Program
• Short and Long Term Disability
• Paid Time Off
• Employee Rent Discount Program
• Rapidly Growing Company with Opportunities for Growth

Pay

Competitive Pay

Schedule

Flexible schedule, including weekends