Service Manager

About the role

The Golden Steer is expanding to New York City and seeks a dynamic Service/Floor Manager to lead the Front of House team with integrity, hospitality, and a relentless pursuit of excellence.

Responsibilities

• Manages high-volume dining rooms with elevated service standards and multi-course meals.
• Oversees day-to-day Front of House operations: pacing, table turns, section management, guest transitions, and hands-on leadership during service.
• Upholds Golden Steer standards, including the ability to remain on your feet for extended periods (8+ hours) and comfortably lift up to 50 pounds.
• Collaborates with beverage leadership to maintain cellar organization and train staff in wine service techniques.
• Leads daily pre-shifts emphasizing menu knowledge, guest service goals, and teamwork.
• Coeaches and supports servers, bussers, runners, and bar team in accordance with training SOPs and service philosophy.
• Participates in performance evaluations and team development through mentoring and high standards.
• Manages the floor during service and takes ownership of VIP tables and repeat guest relationships.
• Resolves guest concerns with poise and professionalism, embodying the "Of course" mindset.
• Partners with hosts and kitchen leadership to maintain seamless guest flow and exceptional pacing.

Requirements

• 5–7 years of experience in upscale or fine dining restaurants, including 2+ years in a service manager or supervisory role.
• Strong working knowledge of wine, spirits, and cocktail service; confident in pairings and upselling.
• Ability to walk, bend, reach, and climb stairs as necessary.
• Familiarity with NYC fine dining culture and expectations of elite clientele.
• Availability to work evenings, weekends, and holiday shifts.

Qualifications

• Passionate about creating exceptional guest experiences through warmth, respect, and personalization.
• Strong, calm, visible leader on the floor who maintains service flow under pressure.
• Obsessive about polish, timing, plate presentations, and consistent guest transitions.
• Comfortable educating staff and guests on wine service, pairings, and bottle presentation.
• Fosters accountability, morale, and growth within a diverse service team.
• Handles guest concerns with empathy and professionalism; always aims to turn moments of service failure into loyalty.
• Understands the NYC dining scene and how to lead diverse teams in a high-demand market.

Skills

• Leadership
• Communication
• Problem Solving
• Time Management
• Customer Service
• Teamwork
• Mentoring
• Adaptability

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off
• 401k
• Commuter Benefits
• Potential Bonuses
• Dining Discounts

Pay

Salary ($70,000.00 - $90,000.00)

Schedule

Evenings, weekends, and holiday shifts.