Service Manager
Geiger Pump & Equipment Company · Aston, PA · 2 mo ago
On-siteManagementFull-time
What You Get To Do
- Lead a team of service technicians and coordinators — set expectations, coach continuously, and build a high-performing team
- Drive service operations excellence: scheduling, job prioritization, turnaround time, labor utilization, and profitability
- Maintain and continually improve shop organization, tooling, SOPs, and job workflow
- Champion safety in shop and field service operations — develop programs, enforce standards, and lead by example
- Perform quality reviews of inspection and field service reports; continuously improve quality programs
- Support service quoting efforts with technical review and profitability optimization
- Collaborate with sales teams to support customer presentations, joint visits, and business development
- Build and maintain strong customer relationships; assure customer focus across the team
- Conduct regular team meetings, address performance issues directly, and participate in setting team goals and growth targets
What We Need From You
- Bachelor's degree in a related field, plus 5 years of relevant experience including leadership; or significant equivalent leadership experience in service operations
- Full-time, in-person position in either Geiger’s Aston, PA or Baltimore locations, with frequent travel to the other location and customer locations as needed
- P&L familiarity is a plus
- Hands-on background as a technician, project coordinator, and/or supervisor
- Proven ability to lead and develop a technical team
- Strong organizational skills and ability to prioritize tasks
- Ability and desire to coach and grow your team’s capabilities
- Experience maintaining safety programs and training
- Strong written and verbal communication skills; comfortable leading in a variety of situations
- Sharp problem-solving skills with attention to quality and detail
- Customer-focused mindset and professional demeanor
- Proficiency with Microsoft Office (Word, Excel, Outlook)
- Physical ability to work in a shop environment and occasionally lift to 50 pounds
Benefits and Team Member Perks
- Competitive compensation and a team-centered environment
- Generous paid time off
- Professional development opportunities and educational reimbursement
- Comprehensive health insurance coverage
- 401(k) with generous company match
- Health and wellness program with participation rewards
- Community involvement, including paid volunteer days and charitable contribution matching