Service Manager

Join Fred Beans Automotive Group, voted Best Places to Work 8 years running and Healthiest Employers for 2021 and 2022! Fred Beans Automotive is growing and is looking to hire an experienced Service Manager at our Kia Store in Mechanicsburg.

About the role

The Service Manager is responsible for customer-sensitive, efficient, and profitable operations of the dealership’s Service Department, handling customer relations, employee relations, and employee satisfaction. The Service Manager will operate the department at maximum production; create a good work environment while properly managing the assets of the department.

Responsibilities

• Maximize stall utilization by staffing shop to its maximum level.
• Monitor Daily and Weekly Production objectives are set and met.
• Enforce compliance with the Service Quality Process.
• Counsel with and train Assistant Service Managers (ASMs).
• Conduct interviews and assist in staffing needs to keep shop and operations at capacity.
• Measure customer hours and maintenance vs. repair.
• Determine and maintain pricing for shop and Quick Lane services.
• Maintain & develop customer loyalty system.
• Supervise and monitor all direct mail and marketing efforts.
• Utilize CDK to create reports for Managers and Supervisors.
• Monitor and maintain bi-weekly group leader meetings.
• Advise and monitor for positive Customer Satisfaction Index (CSI).
• Maintain the tracking system.
• Follow up and correct all complaints within 24 hours.
• Become familiar with and follow up with all manufacturer and aftermarket warranty company policies and procedures.
• Establish and maintain productive relationships with the manufacturer’s designated warranty representatives and the representative of any aftermarket warranty company with which the dealership conducts business.
• Monitor the use of special warranty programs for diagnosis time, straight time repairs, etc. for abuse by the service sales and/or technical staff.
• Handle customer complaints that demand management’s attention tactfully, promptly, and with genuine concern for the customer’s problems.

Requirements

• At least 3 years of Service Associate experience with an Automotive dealership or Independent Repair Facility.
• Valid driver’s license.
• Vocational training and licenses preferred.

Benefits

• Company-funded training and leadership programs to help you further your career (our company spent over $600,000 training our staff last year).
• Great opportunities for advancement – we promote from within!
• Company-funded health benefits.
• Life, Disability, and Cancer Insurance.
• Pet Insurance.
• Company-matched 401(k).
• Paid Vacation and Personal time off.
• Employee and Community discounts at over 150 vendors.
• Referral Program.
• Healthy Living Program.
• Partnership with SoFi.
• Parental Leave.
• Volunteer Time Off.