Service Manager

About the role

Day One Flexcar is reimagining car ownership with a month-to-month car lease offering insurance and maintenance included. As a Service Manager, you'll oversee daily shop operations, ensuring service appointments and tow-in triage are completed within SLA, manage OOS backlog, track and resolve efficiency issues, and maintain the parts procurement process and budget.

Responsibilities

• Oversee daily shop operations—including technicians and parts scheduling—to meet production and vehicle availability targets.
• Ensure service appointments and tow-in triage are completed within SLA, manage OOS backlog in partnership with the Site Lead, track and resolve efficiency issues, and maintain the parts procurement process and budget.
• Assign daily Technician Production Plans aligned to due dates.
• Schedule and manage all third-party service appointments (dealerships, body shops, glass, keys) and coordinate vehicle pickups/drop-offs with vendors.
• Manage mobile repair van scheduling.
• Schedule and manage all third-party service appointments (dealerships, body shops, glass, keys) and coordinate vehicle pickups/drop-offs with vendors.
• Review and approve Auto Integrate submissions.
• Audit and address backlog in the OOS (Out of Service) bucket.
• Identify, investigate, and resolve labor efficiency bottlenecks to maintain workflow performance.
• Track and address operational efficiency issues proactively.
• Maintain appropriate staffing levels for service technicians and parts associates by anticipating demand and adjusting coverage within budget.
• Lead, coach, and develop technicians and parts associates through daily engagement, structured meetings, and regular one-on-one development sessions.
• Hold the team accountable to performance, productivity, and attendance standards.
• Build strong vendor relationships to reduce costs, improve turnaround times, and enhance service quality.
• Track and report on third-party vendor performance and spend against budget.
• Provide regular updates on vehicle status to the Member Experience Manager to ensure member-ready timelines are met.
• Coordinate with the Site Lead on OOS backlog management and service priorities.
• Support frontline operations when needed, leading visibly from the floor.
• Ensure accurate timekeeping and perform weekly timecard audits before payroll close.

Requirements

• 3-5 years of operations management background, preferably in vehicle operations/service.
• Bachelor's degree in Operations Management or similar fields preferred but not required.
• Understanding of 6S and Gemba methodology.
• Strong organizational skills and the ability to review raw data for trends.
• Ability to cover all hours of the business, including evenings, nights, weekends, and some holidays.
• Willingness to work outdoors (weather and other conditions vary).
• Ability to carry tools and equipment (up to 50 lbs.).

Qualifications

Your core KPIs include Customer Experience Score, Inventory Availability Score, Unavailability Score, and Fleet Utilization Score. This role requires a clean and valid Driver's License and legal authorization to work in the U.S.

Skills

Strong organizational skills, ability to review raw data for trends, and the ability to cover all hours of the business, including evenings, nights, weekends, and some holidays are essential. Strong communication and problem-solving skills are also crucial.

Benefits

Day One benefits include excellent, low-cost healthcare coverage, discounted employee rate on Flexcar products, and no annual membership fee. Additionally, there is a flexible PTO policy and a 401(k) plan with company match from day one.

Pay

$62K - $86K/year + 15% Bonus + Full Benefits

Schedule

Flexible schedule to accommodate shifts including evenings, nights, weekends, and some holidays.