Service Manager

Duties

• Planner, implementer, and manager of the entire Service workforce.
• Ensures the group meets company gross profit objectives through field productivity, scheduling, maximizing billings, and controlling costs.
• Provides adequate supervision and personnel deployment and utilization and materials purchasing and coordination to ensure maximum profit potential.
• Manages all indirect cost and expense below budget levels.
• Accomplishes all work within client and company agreed parameters.
• Provides timely and adequate sales support to ensure service field technicians are fully productive.
• Responsible for preparing proposals for potential clients.
• Sets realistic schedule for self and subordinates to ensure maximum utilization of resources and timely completion of tasks.
• Directly coordinates activities of the work force to generate sales at or above company standards.
• Determines staffing requirements, interviews, hires, develops, and manages new employees, or oversees those personnel processes.
• Manages all employee annual performance reviews and month end performance reviews in a timely manner.
• Prepares budget, manages revenues and expenses, drives new customer acquisitions, ensures great customer service, and manages and prepares reports to document results.
• Authorizes all expenditures handled directly by the department in adherence to company policy.
• May engineer, plan, schedule, service, program, and install simple to complex fire alarms systems and/or programming panels.

Education/Certification

• 4 year degree required.
• Master’s Degree preferred.

Experience

• 5 – 7 years of business experience in sales and / or operations.
• A minimum of 5 years of related Field Leadership experience preferably within the service industry and/ or with security, and previous Business Growth P&L responsibility preferred.

Skills/Requirements

• Knowledge and experience in organizational effectiveness and operations management.
• Knowledge of financial and accounting principles and practices.
• Experience with employee relations, talent management/engagement, team building, customer service, and interpersonal skills.
• Superior management skills, excellent time management, planning, and forward-thinking skills.
• Must demonstrate ability to work with and influence peers and management.
• Expert familiarity with applicable codes (i.e. NFPA 25 and NFPA 72).
• Available for travel, which may include nights and weekends to accommodate customer’s schedule.
• Ability to read and interpret applicable documents, materials, policies, procedures, etc. as presented in English.

Physical Requirements

• Climbing up or down ladders, occasional lifting up to 50lbs, stairs, scaffolding, ramps and the like.
• Remaining in a stationary position, often standing or sitting for prolonged periods.
• Moving about to accomplish tasks or moving from one worksite to another.
• Moving in different positions to accomplish tasks in various environments including tight and confined spaces.
• General office duties including use of a computer.

Pay and Benefits

The budgeted pay range for this role as of November 2024 is based on multiple factors, including but not limited to tenure, previous experience, qualifications, certifications, and geographic considerations. Everon offers eligible employees competitive benefits, including health and welfare benefits, a 401(k) plan with company match, short term and long term disability coverage, life insurance, wellbeing benefits, and paid time off among others.