Service Manager

About the Role

We’re hiring a Service Manager at our rental facility in Odenton, MD. This position will lead a team of Heavy Equipment Maintenance Technicians (Mechanics). You’ll use our proprietary T3 platform to create, assign, and monitor work orders, track machine service intervals, order parts, and diagnose issues faster by pulling data from hundreds of makes and models.

Responsibilities

• Coordinate and supervise the quality performance of our equipment mechanics and service personnel
• Schedule repairs for customer and company-owned rental equipment
• Maintain and nurture existing customer relationships to ensure 100% satisfaction and keep customers informed about new or additional services
• Promptly respond to and resolve customer inquiries, requests, complaints, or other communications
• Provide employee training and development while maintaining a safe work environment
• Other duties as assigned

Requirements

• High School diploma (Trade school certificate preferred)
• Experience in field service, maintenance, and repair preferred
• Experience leading maintenance teams
• Valid driver’s license with an acceptable driving record (must be at least 21 years old to operate a company vehicle)
• Must be able to move, stand, stoop, and bend freely
• Must be able to lift up to 50 pounds at times
• This is a safety-sensitive position; employment is contingent on passing a 10-panel drug screen

Skills and Qualifications

• Industry knowledge (rental industry or related construction field)
• Three years of maintenance and service experience preferred
• Strong interpersonal and problem-solving skills
• Adaptable to the fast-paced environment of a growing company
• Ability to quickly learn and stay updated on EquipmentShare products and services
• Competitive yet team-oriented mindset
• Superior customer service, teamwork, and verbal/written communication skills
• Preference given to applicants with experience and/or a background in the construction industry

Pay

Salary range: $75,000/yr - $95,000/yr (Base salary + Profit Sharing Plan + Company-provided truck). Factors including past experience and location may affect final compensation.

Schedule

Monday to Friday, 7:00 AM to 5:00 PM

Benefits

• Monthly Family Dinner Night (employee favorite, restrictions apply)
• Competitive compensation with a Company Profit Sharing Plan
• Company-provided truck
• Full medical, dental, and vision coverage for full-time employees
• 401(k) with company match
• Generous PTO + paid holidays
• Gym membership stipend + wellness programs (earn PTO and prizes)
• Annual tool and boot reimbursements for applicable jobs
• Company events, food truck nights, and monthly team dinners
• 16 hours of paid volunteer time per year
• Career advancement, leadership training, and professional development opportunities
• Access to industry-leading diagnostic tools

About You

You want to be part of a team transforming the construction industry to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work and thrive in a fast-paced, mission-driven environment. We’re looking for people who:

• See challenges as opportunities
• Embrace change and continuous improvement
• Bring energy, effort, and optimism every day