Service Manager
About the Role
This position will be responsible for leading a team of Heavy Equipment Maintenance Technicians (Mechanics). Schedule: Monday to Friday, 7:00 AM to 5:00 PM.
Primary Responsibilities
- Use our tech to create, assign, and monitor work orders, track machine service intervals, order parts, and diagnose issues faster by pulling data from hundreds of makes and models
- Determine root cause and corrective action for each issue quickly using real-time information
- Coordination and supervision of quality performance of our equipment mechanics and service personnel
- Scheduling repairs for customer and company owned rental equipment
- Maintain and nurture existing customer relationships to ensure that our customers are 100% satisfied with the level of service and support they are receiving from EquipmentShare
- Keep customers up-to-date about new or additional ways in which EquipmentShare can help improve their business
- Promptly respond to and resolve customer inquiries, requests, complaints or other communications
- Employee training and development and maintaining a safe work environment
- Other duties, assigned as needed
Why EquipmentShare?
Because we do things differently — and we think you'll feel it from day one. We're a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn't just run our business — it also makes your job easier, safer, and more connected. Whether you're behind the wheel, under the hood, leading a branch, or closing deals — tech supports you, and you drive us forward. We're a team of problem-solvers, go-getters, and builders. And we're looking for teammates who take pride in doing meaningful work and want to be part of building something special.
Perks & Benefits
- Monthly Family Dinner Night — We treat you and your family to dinner every month, because family comes first. (An employee favorite!) *restrictions apply
- Competitive compensation: Base salary plus Company Profit Sharing Plan
- Company provided truck
- Full medical, dental, and vision coverage for full-time employees
- 401(k) and company match
- Generous PTO + paid holidays
- Gym membership stipend + wellness programs (earn PTO and prizes!)
- Annual tool and boot reimbursements for those in applicable jobs
- Company events, food truck nights, and monthly team dinners
- 16 hours of paid volunteer time per year — give back to the community you call home
- Career advancement, leadership training, and professional development opportunities
- Access to industry leading diagnostic tools
About You
You want to be part of a team that's not just changing an industry for the sake of change — we're transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you're excited about the opportunity to grow within a fast-paced, mission-driven environment.
Qualifications
- Industry knowledge (this can be in the rental industry or a related construction field), innovative and dependable
- Ideally three years of maintenance and service experience
- Strong interpersonal and problem solving skills
- Adaptable to the fast pace of a growing company and be able to quickly educate themselves about and stay up-to-date on the latest EquipmentShare products and services
- Competitive, but thrive in a team oriented environment
- Preference will be given to applicants with experience and/or a background in the construction industry
- Superior customer service, teamwork and verbal/written communication skills
- High School diploma, Trade school certificate preferred
- Experience in field service, maintenance and repair preferred
- Experience leading maintenance teams
- Valid driver's license with acceptable driving record
- Must be at least 21 years old to operate company vehicle
Physical Requirements
- Must be able to move, stand, stoop and bend freely
- Must be able to lift up to 50 pounds at times
- This is a safety sensitive position and any offer of employment will be contingent on passing a 10 panel drug screen