Service Manager

About the role

At EquipmentShare, we’re hiring a Service Manager at our rental facility in Baton Rouge, LA. This position will lead a team of Heavy Equipment Maintenance Technicians (Mechanics) and will be responsible for managing and supervising the team, scheduling repairs, and ensuring customer satisfaction.

Primary Responsibilities

• Create, assign, and monitor work orders using our tech platform
• Track machine service intervals and order parts
• Diagnose issues quickly by pulling data from hundreds of makes and models
• Coordinate and supervise quality performance of mechanics and service personnel
• Schedule repairs for both customer and company-owned rental equipment
• Maintain and nurture existing customer relationships
• Promptly respond to and resolve customer inquiries, requests, complaints, or other communications
• Train and develop employees
• Maintain a safe work environment
• Perform other duties as assigned

Why EquipmentShare?

• Monthly Family Dinner Night
• Competitive compensation including base salary, profit sharing, and company-provided truck
• Full medical, dental, and vision coverage for full-time employees
• 401(k) and company match
• Gym membership stipend and wellness programs
• Annual tool and boot reimbursements for applicable jobs
• Company events, food truck nights, and monthly team dinners
• 16 hours of paid volunteer time per year
• Career advancement, leadership training, and professional development opportunities
• Access to industry-leading diagnostic tools

About You

• Desire to be part of a team transforming an industry for the better
• Bring grit, heart, and humility to your work
• Excited about the opportunity to grow in a fast-paced, mission-driven environment
• See challenges as opportunities and embrace change and continuous improvement
• Bring energy, effort, and optimism every day

Skills and Qualifications

• Industry knowledge (rental industry or related construction field)
• Innovative and dependable
• Three years of maintenance and service experience
• Strong interpersonal and problem-solving skills
• Adaptable to a fast-paced, growing company environment
• Experience leading maintenance teams
• Valid driver's license with an acceptable driving record
• Must be at least 21 years old to operate company vehicle

Physical Requirements

• Able to move, stand, stoop, and bend freely
• Able to lift up to 50 pounds at times

Workplace For All

• We value diversity and inclusion
• Equal opportunity employer

Qualifications

• High school diploma or trade school certificate preferred
• Experience in field service, maintenance, and repair
• Experience leading maintenance teams
• Valid driver's license with an acceptable driving record
• Must be at least 21 years old to operate company vehicle

Physical Requirements

• Able to move, stand, stoop, and bend freely
• Able to lift up to 50 pounds at times