Service Manager

About the role

At EquipmentShare, we’re hiring a Service Manager at our rental facility in Waterloo, IA. This position is responsible for leading a team of Heavy Equipment Maintenance Technicians (Mechanics).

Primary Responsibilities

• Create, assign, and monitor work orders, track machine service intervals, order parts, and diagnose issues using our tech.
• Coordinate and supervise the quality performance of our equipment mechanics and service personnel.
• Schedule repairs for customer and company-owned rental equipment.
• Maintain and nurture existing customer relationships to ensure satisfaction and provide updates on new services.
• Promptly respond to and resolve customer inquiries, requests, complaints, or other communications.
• Train and develop employees and maintain a safe work environment.
• Other duties as assigned.

Why EquipmentShare?

• Monthly Family Dinner Night
• Competitive compensation including base salary, profit sharing plan, and company-provided truck.
• Full medical, dental, and vision coverage for full-time employees.
• 401(k) and company match.
• Gym membership stipend and wellness programs.
• Annual tool and boot reimbursements for certain positions.
• Company events, food truck nights, and monthly team dinners.
• 16 hours of paid volunteer time per year.
• Career advancement, leadership training, and professional development opportunities.
• Access to industry-leading diagnostic tools.

About You

• Desire to be part of a team transforming an industry for the better.
• Bring grit, heart, and humility to your work.
• Excited about growing in a fast-paced, mission-driven environment.
• See challenges as opportunities and embrace change and continuous improvement.
• Bring energy, effort, and optimism every day.

Skills and Qualifications

• Industry knowledge (rental industry or construction field).
• Innovative and dependable.
• Three years of maintenance and service experience.
• Strong interpersonal and problem-solving skills.
• Adaptable to a fast-paced, growing company environment.
• Experience leading maintenance teams.
• Valid driver's license with an acceptable driving record.
• Must be at least 21 years old to operate company vehicles.

Physical Requirements

• Able to move, stand, stoop, and bend freely.
• Able to lift up to 50 pounds at times.

Workplace For All

We are committed to creating a workplace where everyone feels valued and included. We strive to attract, develop, and retain great people from all walks of life.