Service Manager

About the role

Leading our dedicated service department and managing scattered sites throughout the area including, commercial, residential and vacation rentals. You will play a critical role through the efficient execution of work orders, maintaining community systems at peak performance, and precisely managing maintenance operations and inventory.

Responsibilities

• Proven experience as an HVAC Service Manager or a similar role.
• Strong knowledge of HVAC systems, components, and controls.
• Ability to focus under pressure and maintain a professional atmosphere
• Leadership and team management skills
• Excellent problem-solving and decision-making abilities.
• Familiarity with budgeting and cost control principles.
• Practical communication skills for interactions with team members, vendors, and residents.
• Relevant certifications and licenses in HVAC systems
• Familiarity with property management operations is a plus.
• Have a valid driver's license, clean driving record, and a reliable vehicle to use for everyday work assignments and on-call rotation
• Possess own basic tools
• Ability to lift 50+ lbs and walk multiple flights of stairs daily in outdoor weather.
• Strong customer service skills and a can-do attitude.
• Ability to identify problems, seek solutions, and make proactive recommendations for process improvements.
• Craft cost-saving initiatives and manage budgets effectively.
• Swiftly respond to resident requests within 24 hours.
• Guide the maintenance team's hours, focus, and on-call schedule.
• Lead by example, providing mentorship and coaching.
• Ready vacant apartments/offices and vacation rentals ensuring top-notch repairs and replacements.
• Multi-skilled: from painting and electrical work to HVAC and pool maintenance.
• Keep grounds pristine, promptly address emergencies, and identify property hazards.
• Nurture relationships with service providers, overseeing vendors and supplies.
• Maintain a well-stocked maintenance shop without unnecessary spending.
• Understand and manage work orders, payables, and purchase orders.
• Input, monitor, and close out work orders promptly, with communication to residents/tenants.
• Streamline purchasing through Appfolio, ensuring cost-effective acquisitions.
• Lead from the front, performing technician and groundskeeper duties.
• Efficiently schedule vacancies for 5-day turns.
• Schedule all vacancies for 5-day turns
• Attend meetings and deliver reports as position demands

Qualifications

• Proven experience as an HVAC Service Manager or a similar role.
• Strong knowledge of HVAC systems, components, and controls.
• Ability to focus under pressure and maintain a professional atmosphere
• Leadership and team management skills
• Excellent problem-solving and decision-making abilities.
• Familiarity with budgeting and cost control principles.
• Practical communication skills for interactions with team members, vendors, and residents.
• Relevant certifications and licenses in HVAC systems
• Familiarity with property management operations is a plus.
• Have a valid driver's license, clean driving record, and a reliable vehicle to use for everyday work assignments and on-call rotation
• Possess own basic tools
• Ability to lift 50+ lbs and walk multiple flights of stairs daily in outdoor weather.
• Strong customer service skills and a can-do attitude.
• Ability to identify problems, seek solutions, and make proactive recommendations for process improvements.

Benefits and Perks

• PTO
• health/dental/vision/life insurance
• 401(k) matching
• learning/educational incentives
• Volunteer Time Off
• well-being programs
• company events
• self improvement/productivity tools
• & the incredible feeling of making a difference.