Service Manager

Roles And Responsibilities

• Greet customers and assess their tire and automotive service needs with a professional, customer-focused approach.
• Partners closely with Store Manager to learn how to interview, select and train service technicians, utilizing developing technical expertise to understand how knowledge, skills and experiences align with business needs and role definitions.
• In partnership with the Store Manager, assists in evaluating knowledge, skills and performance of all technicians; provides input and learns how to make recommendations regarding development, promotions, merit, discipline, etc.
• Supports and learns to manage store performance goals including service sales dollars achievement, gross profit, customer satisfaction, employee safety, productivity and efficiency.
• Assists in overseeing and assigning daily work orders including time, tools, materials and equipment needed.
• Learns to provide technical expertise and support diagnosis for general and complex service requests for all make and model vehicles.
• Supports and suggests technical training to ensure constant skill improvement and enhancement for all service technician levels.
• Assists in overseeing safe operations and proper working order of all tools and equipment in the shop; supports ordering necessary replacements or repairs upon budget approval.
• Ensures adherence to company policies, procedures, and safety standards at all times.
• Maintains high standards for store cleanliness, organization, and inventory management.
• Supports analysis of financial and operational data to identify trends and assist in implementing improvement plans for underperforming stores.
• Ensures consistent delivery of exceptional customer service and assists in resolving escalated concerns promptly.
• Supports management of inventory needs of the shop including tools, materials, and equipment to ensure smooth operations.
• Helps lead a culture of safety, accountability and operational excellence within the service and sales teams in partnership with the Store Manager.
• Able to meet flexible schedule requirements that could include early mornings, evenings and weekends to meet customer demands.

Success Factors

• A strong belief in safety- Being Safe 100% of the time is the expectation.
• Alignment with company mission, vision, and values.
• Strong work ethic with a commitment to results.
• Strong team player with the ability to adapt to diverse team members.
• Able to perform in a fast paced/high volume environment.
• Excellent verbal and written communication skills.
• A high level of time management, accountability, and prioritization skills.
• Able to be organized, problem solve and be solution oriented.
• Self-motivated, goal- oriented, and driven to accomplish department goals.
• Strong critical thinker with a high level of attention to detail.
• Hightly-customer centric and master relationship builder.
• Proficient in Microsoft Office (Outlook, Teams, Etc.).
• Proficient in Point of Sales systems (VAST) strongly preferred.

Experience And Education

• 3+ years’ experience in the automotive repair industry as a technician, service advisor, or service manager required.
• Previous experience supporting or mentoring technicians strongly preferred.
• Strong technical acumen of automotive repair standards, tools, processes, etc.
• Valid Drivers’ License Required.