Service Manager

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
• Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty.
• Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards.
• Use this expertise to enhance efficiency and ensure seamless store operations.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
• Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.

Requirements

• A High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Problem solving - customer complaints.
• Aptitude to manage inventory, scheduling, equipment maintenance, etc.
• Capacity to lead and coach others.
• Teammate and customer/communication skills.
• Ability to recruit and select technicians successfully according to store requirements.
• Willingness to continue education and remain current in automotive repair issues.
• Must have valid automotive driver's license at all times in order to test drive customer's vehicles.

Qualifications

• 2 year degree or equivalent.

Skills

Profound knowledge of automotive repair techniques and procedures.

Exceptional interpersonal and customer service skills.

Strong organizational and time management abilities.

Effective problem-solving and decision-making skills.

Ability to work independently and as part of a team.

Excellent written and verbal communication skills.

Ability to handle multiple tasks simultaneously.

Basic computer skills, including proficiency with Microsoft Office applications.

Benefits

• Medical, Dental and Vision – Starting day 1 for all our teammates.
• Paid vacation and holidays.
• On-the-job training and company-funded ASE certifications.
• Flexible work schedule.
• 401(k) match.
• On demand pay (daily pay) program available.

Pay

$18.54 - $27.81

Schedule

Flexible work schedule.

Our Crew Knows

Comprehensive medical, dental, and vision benefits starting day one.

Paid vacation and holidays.

On-the-job training and company-funded ASE certifications.

Flexible work schedule.

401(k) match.

On-demand pay (daily pay) program available.

Values

• Professional Development: Resources to help you level up throughout your career.
• Community Involvement: Engage in corporate social responsibility activities and give back to your community.
• Integrity & Teamwork: Drive to do things right, always, together.

What We Offer

• A supportive and engaging onboarding experience to ensure a smooth transition into our team.
• The opportunity to develop and grow, through training and regular mentorship.
• Corporate Social Responsibility activities.
• A truly global, dynamic, and challenging work environment.
• Agility and work/life effectiveness, ensuring your long-term well-being.
• A diverse and inclusive team.

About the Role

Combining your in-depth automotive repair knowledge with your exceptional people skills, you'll manage customer relationships and frequently serve as a liaison between technicians and customers. You'll also select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment.