Service Manager
Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations offers opportunities to build a career in a dynamic environment.
About the role
Combining your in-depth automotive repair knowledge with your exceptional people skills, you'll manage customer relationships and frequently serve as a liaison between technicians and customers. You'll also select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment. Earn a $2000 sign-on bonus: $1000 after 30 days and $1000 after 90 days.
Responsibilities
- Assign and schedule work duties to auto service staff according to individual skill level.
- Serve all automotive service needs of customers.
- Oversee the hiring and training of an effective auto service team.
- Ensure high teammate retention.
- Maintain compliance with quality standards.
- Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
- Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty.
- Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards.
- Use expertise to enhance efficiency and ensure seamless store operations.
- Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
- Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.
Requirements
- High School Diploma or equivalent.
- 4 years of auto service technical experience.
- 1 year of service manager or service writer experience.
- Problem-solving skills for customer complaints.
- Aptitude to manage inventory, scheduling, equipment maintenance, etc.
- Capacity to lead and coach others.
- Strong teammate and customer communication skills.
- Ability to recruit and select technicians successfully according to store requirements.
- Willingness to continue education and remain current in automotive repair issues.
- Must have a valid automotive driver's license at all times to test drive customer's vehicles.
Qualifications
- 2 year degree or equivalent (preferred).
Pay
$22.66 - $33.99 per hour.
Benefits
- Medical, Dental, and Vision – Starting day 1 for all teammates.
- Paid vacation and holidays.
- On-the-job training and company-funded ASE certifications.
- Flexible work schedule.
- 401(k) match.
- On-demand pay (daily pay) program available.
- Professional development resources.
- Community involvement opportunities.
About Bridgestone
At Bridgestone, we believe people can only provide superior service and quality when they feel safe bringing their whole selves to work. We champion all perspectives, individuals, and teams because we understand the importance of seeing the world and our business through many different lenses. We offer a supportive and engaging onboarding experience, opportunities for development and growth through training and mentorship, and a truly global, dynamic, and challenging work environment. Bridgestone is proud to be an Equal Employment Opportunity employer.