Service Manager

About the role

The Service Manager oversees maintenance operations for a residential apartment community, providing hands-on leadership, vendor oversight, team development, and operational consistency to ensure high-quality service delivery and property readiness. This community was converted from a hotel to residential apartments, and the building mechanics operate similarly to a commercial site.

Key Responsibilities

• Lead and manage all maintenance operations across at least 1 apartment community ensuring consistent service standards and resident satisfaction

• Schedule and prioritize daily maintenance activities including service requests, preventative maintenance, make-readies, and emergency response across assigned properties

• Manage and develop maintenance staff — set performance expectations, conduct coaching, and mentor team members to build technical capability and career readiness

• Oversee vendor and contractor relationships — schedule third-party work, negotiate service agreements, monitor quality, and ensure timely completion of repairs and replacements

• Direct unit turn scheduling and execution to minimize vacancy days and ensure move-in readiness meets company standards

• Conduct routine site inspections across assigned communities to assess property condition, curb appeal, safety compliance, and overall maintenance quality

• Lead preventative and scheduled maintenance programs, ensuring timely execution, proper documentation, and compliance with company standards

• Manage inventory control across assigned properties — monitor parts and supply levels, coordinate ordering, and ensure teams have adequate tools and materials

• Perform needs assessments to identify repair, replacement, and capital improvement priorities, and communicate recommendations to Leadership

• Provide advanced troubleshooting support for HVAC, plumbing, electrical, and building systems, serving as the escalation point for complex issues

• Support repair, maintenance, and capital budget planning and cost management across assigned communities

• Ensure all maintenance team members maintain required licenses and certifications (EPA, CPO, and applicable local/state requirements)

• Lead safety meetings and maintain OSHA/MSDS compliance across all assigned properties

• Follow and enforce company safety procedures and appearance standards

Required Skills/Qualifications

• Considerable experience (3–5+ years), advanced technical knowledge, and strong troubleshooting skills

• Multifamily maintenance management experience

• Experience in commercial building maintenance preferred

• Advanced knowledge of HVAC, plumbing, electrical, carpentry, and general building systems

• Strong leadership and customer service skills

• EPA certification Type I, II, or Universal required; CPO preferred in some portfolios

• Strong recordkeeping and team support skills

• High School diploma or equivalent

• Preferred qualifications: bilingual communication ability, CAMT certification

Preferred Qualifications

• Bilingual communication ability where useful for the properties

• High school diploma; trade school or some college

Technology Skills

• Advanced proficiency in property management and work order platforms (e.g., Yardi, SmartRent) for tracking service requests, preventive maintenance completion, inventory levels and generate reports

• Proficiency with HVAC diagnostic tools, pressure gauges, refrigerant charging equipment, and advanced troubleshooting instruments

• Competency with digital tools for reading schematics, blueprints, and building system diagrams

• Basic proficiency in scheduling, inventory management, and vendor coordination tools to support the Service Manager in daily operations

• Ability to generate and review maintenance performance reports and dashboards for leadership communication

Physical/Work Requirements

• Emergency/weekend support is required

• Able to lift 50 lbs

Benefits

• Full Insurance benefit suite including Medical Insurance, Dental Insurance, Vision Insurance, Critical Illness Insurance, Accident Insurance, and Short Term Disability

• Company paid Life Insurance (option to buy additional available)

• Access to Mental Health & Well-Being service

• 401K: Bridge Investment Group will match your contributions dollar-for-dollar, up to 6% of your pay. These contributions are fully vested immediately. Eligible employees are automatically enrolled at a 4% contribution rate.

• Paid Time Off: Employee will accrue 5.23 hours of paid time off per pay period for a total of 17 days per year. 11 Paid Holidays per year.

• Tuition Reimbursement: Up to $5,000 per year of pre-approved tuition expenses will be reimbursed upon submission of approved documentation. Repayment obligations may apply if employment terminates prior to 24 months.