Service Manager

Key Responsibilities

• Lead daily service department operations across shop and field technicians
• Maintain strong customer communication and service experience
• Evaluate technician and service administrative staff performance
• Manage departmental expenses and operational efficiency
• Coordinate with Parts, Rental, Sales, Warranty, and Training teams
• Ensure proper PPE availability and regulatory compliance
• Maintain service vehicle, tooling, and equipment readiness
• Promote a positive team culture and high morale

Safety & Compliance Responsibilities

• Uphold a strong safety culture across service operations
• Support safe handling of materials, equipment, and service vehicles
• Ensure compliance with environmental and workplace regulations

Qualifications

• Required: 3+ years service experience in equipment, fleet, or dealership service environment
• 2+ years leadership or supervisory experience
• Strong workflow coordination and technician management capability
• Valid driver’s license
• Preferred: Material handling, heavy equipment, construction equipment, or industrial service background
• Experience managing preventive maintenance programs and field technician dispatch
• Warranty administration experience