Service Manager

About the Role

As the Service Manager, you will lead and grow the service department through continuous improvement and innovation to support Bish’s RV’s goal of transforming the RV Service industry. Your main objectives will be to coach, mentor, and build a high-performance service team designed to meet and exceed short- and long-term goals.

Key Objectives

• Maintain a consistently high level of customer satisfaction in the Service Department
• Drive profitability through increased sales, gross profit, P&L management, and labor cost control
• Build and maintain a high-performing team of Technicians, Service Advisors, Porters, and Detailers
• Foster a culture that promotes employee development and retention
• Ensure strong working relationships with external vendors
• Meet or exceed monthly budget projections
• Maintain a safe and functional working environment

Responsibilities

• Lead a cross-functional team that aligns with revolutionizing the RV Service Process
• Develop and manage a strategic plan for controlling staffing levels based on seasonality
• Monitor and analyze KPIs to measure success and adjust strategies as needed
• Develop and implement strategies for maximizing capacity and productivity
• Foster an environment where learning, growth, and innovation is at the forefront

Requirements

• Experience managing a high-volume Service Center in the RV, automotive, marine, or power sports industry is strongly preferred
• Proven success in ever-changing environments
• Strong ability to take ownership with a vision that aligns with the organization
• Proven success in leading action planning and goal achievement
• Ability to manage complex and multi-layer situations with positive outcomes
• Excellent leadership and project management skills
• Experience with rebranding initiatives and managing ongoing brand growth
• Strong collaboration skills to work effectively with different teams across the organization
• A college degree in a relevant field is a plus
• Neat, clean, and professional appearance
• Ability to pass a background check and drug test
• Demonstrate behaviors consistent with the Company’s Vision, Mission, and Values in all interactions with customers and co-workers

Expected Results

• Achievement of service KPIs and goals
• Increased customer satisfaction results
• Track record of controlling labor cost and policy expense
• Year-over-year improvement in RECT
• Year-over-year increase in shop productivity
• Increase Technician skillset levels
• Year-over-year increase in external service sales
• Minimized employee and customer incidents

Resources

• A dedicated budget for the service department
• Access to a cross-functional regional support
• eLearning and management resource center
• Mentorship from senior service managers

About Us

Bish’s RV is one of the largest family-owned RV dealers in the country. We are dedicated to providing quality products and services that exceed the expectations of our customers and creating an atmosphere where our customers can enjoy a positive experience as friends of our family business. Our company is currently experiencing record growth with more expansion on the way. The opportunities to grow within our organization are outstanding, and our dedication to each employee’s success is unparalleled.

We are looking for top performers who set high expectations for themselves and are willing to put in the time and effort to achieve them. We are a goal-driven company with a high-performance culture and believe in setting ourselves apart by being “Different with a Purpose.” Our culture is built upon the foundation of our core values: We are Genuine, Fun, and Driven by Results.

Benefits

• Comprehensive benefits package including medical, vision, dental, and other supplemental coverages
• 401K matching
• Employee discounts
• Company-paid life insurance
• Gym membership reimbursement
• Opportunities for advancement
• RV Borrowing Program
• Incredible Team Culture