Service Manager

Key Responsibilities

• Provide hands-on leadership and direction to on-site maintenance teams across B&H properties to ensure consistent, high-quality service.
• Train, mentor, and support the development of maintenance team members. Participate in hiring, onboarding, coaching, and performance reviews.
• Foster a culture of safety, accountability, and high performance throughout the maintenance team.
• Develop and implement preventive maintenance programs to minimize equipment failures and extend asset life.
• Conduct regular inspections and audits to assess property conditions and identify areas needing attention.
• Confirm accurate replacement of capital items, ensuring proper repair-vs-replacement decisions are made.
• Ensure completion of work orders within 48 hours (excluding emergencies) and unit turns within five (5) working days, unless otherwise directed by the Operations Manager.
• Perform on-site work when necessary to support property functionality and appearance.
• Collaborate with Operations Managers to schedule and execute capital improvement and renovation projects.
• Schedule vendor work as needed, ensuring timely execution and quality results.
• Ensure all maintenance operations comply with OSHA regulations and local, state, and federal requirements.
• Promote safe working practices and adherence to company policies at all times.
• Manage vendor relationships and oversee third-party contractors for services such as HVAC, plumbing, landscaping, and general maintenance.
• Maintain inventory control of tools, equipment, and maintenance supplies. Oversee procurement processes to ensure timely and budget-conscious purchasing across sites.
• Respond to emergency maintenance issues and provide after-hours support when necessary.
• Ensure all maintenance staff are available to participate in the on-call rotation as needed.
• Maintain property grounds as needed to ensure a clean, safe, and welcoming environment for residents and visitors.
• Support seasonal curb appeal efforts across multiple properties.
• Oversee the day-to-day maintenance of the assigned B&H portfolio. Provide assistance to other B&H assets as needed to drive broader company goals and operational success.

Education, Experience, And Skills

• A minimum of three (3) – five (5) years of demonstrated success in apartment maintenance or a related field.
• A minimum of three (3) – five (5) years of experience in HVAC or formal technical training in heating and air conditioning is required.
• EPA certification required for refrigerant handling, or willingness to obtain certification upon hire.
• HVAC certification, required.
• For positions that require travel between properties, a valid driver’s license and reliable transportation are required.
• Working knowledge of OSHA standards and other environmental safety standards.
• Above average oral communication skills.
• Must be self-motivated, able to complete assigned tasks and can negotiate competitive pricing of supplies and contracted work.
• Provide your own hand tools including but not limited to power drills, impacts, and all non-powered hand tools.
• Able to operate all necessary tools to perform the essential functions of the position.
• Able to multi-task and prioritize work orders.
• Exhibit strong attention to detail.
• Able to perform at high levels in a fast-paced work environment and successfully adapt to changing priorities and work demand.
• Able to think logically to troubleshoot, analyze situations, and make sound business decisions.
• Able to lift, push, and pull up to 75 pounds.