Service Manager

Key Responsibilities

• Provide hands-on leadership and direction to on-site maintenance teams across B&H properties to ensure consistent, high-quality service.
• Train, mentor, and support the development of maintenance team members. Participate in hiring, onboarding, coaching, and performance reviews.
• Foster a culture of safety, accountability, and high performance throughout the maintenance team.
• Develop and implement preventive maintenance programs to minimize equipment failures and extend asset life.
• Conduct regular inspections and audits to assess property conditions and identify areas needing attention.
• Confirm accurate replacement of capital items, ensuring proper repair-vs-replacement decisions are made.
• Ensure completion of work orders within 48 hours (excluding emergencies) and unit turns within five (5) working days, unless otherwise directed by the Operations Manager.
• Respond to emergency maintenance issues and provide after-hours support when necessary.
• Maintain inventory control of tools, equipment, and maintenance supplies. Oversee procurement processes to ensure timely and budget-conscious purchasing across sites.
• Oversee the day-to-day maintenance of the assigned B&H portfolio. Provide assistance to other B&H assets as needed to drive broader company goals and operational success.

Education, Experience, And Skills

• Minimum of three (3) – five (5) years of demonstrated success in apartment maintenance or a related field.
• A minimum of three (3) – five (5) years of experience in HVAC or formal technical training in heating and air conditioning is required.
• EPA certification required for refrigerant handling, or willingness to obtain certification upon hire.
• HVAC certification, required.
• Valid driver’s license and reliable transportation required for positions requiring travel between properties.
• Working knowledge of OSHA standards and other environmental safety standards.
• Above average oral communication skills.
• Self-motivated, able to complete assigned tasks and can negotiate competitive pricing of supplies and contracted work.
• Smart phone preferred for work purposes.
• Able to perform a variety of duties in all types of weather.