Service Manager

Essential Functions

• Oversees the coordination of building space allocation and layout, communication services, and facility expansion.
• Plans budgets and schedules facility modifications, including cost estimates.
• Inspects construction and installation progress.
• Motivate and hold accountable a team to provide excellent customer service and high-quality repairs in a timely manner.
• Performs various duties such as building repairs, snow removal, or groundskeeping to provide residents with a clean and well-maintained living environment.
• Responsible for the hiring of team members and providing continuous learning and development of their team.
• Documents replacement of appliances, carpet, vinyl, water heaters, condensers, etc., in all units. Also tracks systems repairs, apartment painting (full paint or touch-up), refrigerator coil cleaning, and other major repairs.
• Working in a high-pressure environment, interacting with difficult customers/vendors, handling urgent matters, resolving conflicts, having effective interpersonal skills.
• Operating a company vehicle or personal vehicle (as required) to perform job duties.

Personal Qualities

• Flexible
• Innovative
• Demonstrates the ability to lead and manage
• High integrity
• Positive attitude
• Mission driven
• Self-directed

Qualifications and Education

• High school diploma or related Vocational Training and/or equivalent work experience
• HVAC knowledge and EPA certification preferred
• 1-2 years supervisory experience

Beztak Perks & Benefits

• 401(k) with an employer match for every dollar contributed, up to 6% of eligible compensation
• Generous Paid Time Off in addition to paid company holidays and a “Float” Holiday to celebrate a day or holiday that you hold special
• Life Insurance, provided at no cost to the employee
• Five medical plan options – several including a Health Savings Account with an employer contribution
• Employee Assistance Program – free, and confidential services for a variety of needs: counseling, pet care, financial services, vacation planning, and more!
• Employee Referral Program
• Tuition Reimbursement Program

Physical Demands

• Frequent standing and walking with occasionally climbing stairs, bending over, or reaching overhead.
• Pulling, lifting, or carrying up to 50 pounds.

Work Environment

• Both indoor and outdoor environments, including occupied and unoccupied apartment units, maintenance shops, and common areas.
• Exposure to varying weather conditions such as heat, cold, rain, and snow is common.
• May occasionally be exposed to extreme conditions, including high heat, humidity, freezing temperatures, and heavy rain while performing outdoor tasks.
• Exposure to dust, dirt, pollen, debris, cleaning agents, paint fumes, construction or repair-related odors and other airborne particles.
• Occasional exposure to grounds maintenance chemicals such as fertilizers, herbicides, pesticides, and ice melt.
• Exposure to moderate to loud noise levels from tools, machinery, and equipment.
• May involve working in confined spaces, heights, and areas with limited ventilation.
• Use of personal protective equipment (PPE) such as gloves, goggles, masks, and hearing protection may be required.

Reasonable Accommodation Statement