Service Manager

About the role

Bergey’s Inc. is a family-owned business founded in 1924. We currently operate over 50 locations serving Pennsylvania, Delaware, Maryland, and New Jersey. Visit our website at www.bergeys.com to learn more.

Responsibilities

• Perform weekly payroll for the department and make all required employee time changes
• Forecast goals and objectives for the department and strive to meet them
• Hire, train, motivate, counsel, and monitor the performance of all service department staff
• Complete yearly performance reviews on all employees
• Prepare and administer an annual operating budget for the service department
• Maintain reporting systems required by general management and the factory
• Attend manager meetings
• Monitor and control department performance using reports, tracking systems, and surveys
• Strive for harmony and teamwork within the department and across all departments
• Develop and implement a marketing plan to promote new and repeat business
• Ensure compliance with federal, state, and local regulations (e.g., OSHA, hazardous waste disposal)
• Understand and enforce manufacturer warranty and policy procedures
• Account for all documents; ensure accuracy and completeness
• Hold monthly department and safety meetings; ensure proper documentation
• Direct and schedule activities of all department employees
• Facilitate technical training and coordinate outside training as needed
• Maintain appropriate staffing levels for optimal financial performance
• Keep upper management informed of safety, operational, or compliance concerns
• Monitor technician productivity reports and payroll records
• Follow up on parts orders with the parts manager
• Review and initial repair orders prior to warranty submission
• Handle customer complaints promptly per dealership guidelines
• Maintain follow-up with customers to ensure satisfaction

Requirements

• Valid Driver’s License
• Successful completion of pre-employment background checks and drug screening
• Minimum 3 years of combined heavy-duty diesel mechanic experience and supervisory or service advising experience
• Deep understanding of Class 7 and 8 heavy-duty trucks, diesel engines, and related diagnostic and repair processes

Qualifications

We are an equal opportunity employer. Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.