Service Manager

About the role

Mission – Develop the service business in the assigned region/area in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the customer. Provide daily oversight for a team of experienced Service Technicians. Also provide guidance on customer care and technical issues.

Business Management

• Develop the service business in the assigned region/area including establishing goals for service-related products and results.
• Meet or exceed established business goals.
• Control costs and maximize profit levels.
• Strengthen customer relations by making routine visits to resolve issues, advise on service standards, sell service plans/products, including training, as required.
• Oversee the daily operations of a team of experienced Service Technicians, providing leadership, development, support, and motivation for the team.
• Plan and control the daily workload of the Service Technicians and provide technical support to the Service Technicians and customers.
• Interview, hire, and provide orientation/training for new employees.
• Oversee and improve the efficiency of daily administrative routines.

Customer Relations

• Visit customers and provide advice on service standards and sell service plans, products, and training.
• Proactively identify, pursue, and resolve service issues.
• Support the daily operations of Service Technicians by facilitating communications with technical support, sales/marketing, and the customer.
• Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done.
• Communicate with the Service Coordinators to deal with scheduling issues.
• Provide reports concerning WIP (work-in-process).

Safety

• Maintain a safe working environment while enforcing safety procedures and compliance to Federal laws and regulations.
• Arrange safety training for Service Technicians as mandated by regulatory agencies and customers.
• Maintain documentation/certification records relevant to this training.

Experience

• 5-7 years of directly relevant experience, preferably within the Atlas Copco Group.

Education

• A high school diploma required; two or four-year technical college degree preferred or an equivalent combination of education and experience.

Skills

• Must be self-directed and have excellent organizational, supervisory, interpersonal, verbal and written communication, and problem-solving skills.
• Knowledge of safety practices and procedures and OSHA regulatory compliance required.
• Must be proficient in Microsoft Office, including Word and Excel, as well as in SAP applications.

Benefits

• Attractive Benefits Include Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan
• Health insurance/ Dental insurance
• Competitive Paid time off
• Annual Bonus
• Life & Disability insurance
• Salary Range: $100K+ based on knowledge, skills, and experience.

Job location

This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our Minneapolis, MN Office.