Service Manager

Summary Of Position

The Service Manager will act as a resident expert for Ascent and Gemcor equipment installed at customer sites in the greater Seattle area. The expectation for this position is to be both the point of contact for service requests and to assist with the diagnosis and repair of equipment. The Service Manager should be able to identify where additional help or escalation is needed. This position will require travel on occasion to assist with customer equipment diagnosis and repair where specialized expertise is required.

Essential Functions

• Serve as the on-site technical lead and primary point of contact for service-related issues at key customer locations in the Wichita area
• Coordinate and interface directly with customers, suppliers, and other entities to ensure that all customer requirements, goals and objectives are fully understood and communicated to senior management
• Diagnose and repair complex industrial control systems, including, but not limited to: PLCs, CNC controllers, field bus networks, and drive systems
• Read and interpret electrical schematics and have ability to use multi-meter to diagnose electrical circuits
• Support Service department by traveling to remote customer sites as necessary to perform planned preventive maintenance, machine controls upgrades, emergency service, and operator trainings for customers
• Follow policy and procedures including safe working practices
• Provide input for service bids and quotes
• Automated controls system programming
• Any additional duties assigned by management

Required Skills, Education, And Experience

• Any combination of education and experience providing the required skill and knowledge for successful job performance will be considered.
• Typical qualifications would be: BS in Electrical / Electro-Mechanical Engineering, OR Technical Certificate and 3+ years of experience within the industrial automation industry or equivalent experience
• Able to lift up to 50lbs
• Able to work at the company or customer facilities, in excess of eight hours per day or 40 hours per week on a second shift and/or weekends if necessary
• Proficiency in Microsoft Office
• Experience demonstrating problem solving abilities and resourcefulness

Preferred Qualifications

• Experience working in aerospace manufacturing & assembly
• Experience working in automation and/or machine tools industry
• Familiarity with Siemens automation and controls systems
• Ability to learn new software developments in automation
• Capable of building automated assemblies
• Basic knowledge of manufacturing practices including machining and automated drill and fill
• Demonstrated capability to think strategically and execute tactically
• Excellent planning and organizational skills
• Attention to detail
• Ability to multitask in a fast paced environment
• Ability to work independently and as part of a team
• Display a level of professionalism at all times
• 5-10 years of Field Service experience or 2-3 years Controls Engineer experience

Supervisory Responsibility

None

Travel

15% - 25%

Working Conditions

• Typically sits for extended periods at a computer workstation
• May access and work in the manufacturing plant
• While performing the duties of this job, employee may be exposed to moving mechanical parts, fumes and airborne particles
• The noise level in the work environment is usually moderate
• May be required to travel to other site locations during the work day
• May be required to work weekends to meet department and business demands
• Work with safe manufacturing processes and understand that eyewear is mandatory in the manufacturing area
• Knows that safety shoes are recommended in the manufacturing area

Physical Demands

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Must be able to sit, climb, balance, stoop, kneel, crouch or crawl.
• Must be able to see, talk, hear, touch, feel and reach with hands and arms.
• Must be able to frequently walk and stand for short periods of time.
• Must be able to lift and move up to 35lbs, occasionally lift and move objects up to 50lbs.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short- and Long-Term Disability Insurance
• Life Insurance
• AD&D Insurance
• PTO
• 401k Match

Special Requirements

• Employment is contingent upon successfully passing an employee reference check, criminal background check, and drug screening.
• This position requires use of information that is subject to the International Traffic in Arms Regulations (ITAR).
• All applicants must be U.S. persons within the meaning of ITAR.
• ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder').
• Ascent Aerospace is an Equal Opportunity Employer.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.