Service Manager

Job Summary

Along with the Community Manager, the Service Manager is responsible for overseeing the physical property, general maintenance repairs, and apartment make-ready, preventative maintenance, and construction/rehabilitation projects for an apartment community. The Service Manager oversees the maintenance staff and leads by example and must be available to handle groundskeeping and/or pool duties, as needed.

Reports To

Community Manager and Regional Maintenance Supervisor

SUPERVISES

• Under direction from the Community Manager, supervises all maintenance personnel, including housekeeper.

Essential Functions

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Under the direction of Community Manager, supervises, trains and schedules maintenance activities for apartment community and maintenance staff.
• Cover, schedule and respond to resident/management requests and work orders for occupied units.
• Cover, schedule and prepare vacant apartment units for move-in.
• Cover, schedule and prepare appropriate safety and skills training for maintenance employees.
• Identify and correct hazardous property conditions that could place the property in a liable position.
• Order supplies and manage maintenance budget.
• Cover, schedule and perform preventative maintenance on equipment and units.

Qualifications

• REQUIRED EDUCATION AND TRAINING
• DEGREES AND DIPLOMAS
• A high school diploma or equivalent.
• Five years of multi-family experience or equivalent combination of education, training and experience that demonstrates the ability to perform the duties of this position.
• TRAINING/CERTIFICATES/ASSOCIATION MEMBERSHIPS
• EPA Section 608 (HVAC/Freon Recovery certification) required.
• Certifications/Permits required City or State to perform job responsibilities required.
• Training in boiler repair, plumbing and mold detection/resolution required.
• Certified Apartment Maintenance Technician (CAMT) preferred.
• Certified Pool Operator (CPO) required.
• KNOWLEDGE, SKILLS AND ABILITIES
• Must be able to handle plumbing repairs, tile work, HVAC equipment, appliance repair, carpentry repairs, electrical repair and all facets of apartment make-ready.
• Must be able to operate common maintenance related tools including but not limited to: key machine, augers, lead detector, ampere meter, volt meter, recovery machine, manifold gauges, charging cylinders, steam clean/shampoo machine, spray paint rig, electric saws, cordless screwdriver, drill, air conditioners, boiler, water heaters, chlorine test kit, various screwdrivers, nut drivers set, pliers, various wrenches, wire crimping/stripping tool, diagonal cutter, drill bits, hammers, tape (ruler), tube cutter (copper), soldering torch and ladders.
• Must be able to apply common sense and understanding to carry out instructions and plans.
• Will interact regularly with residents, vendors, contractors, all levels of employees, and Clients and, therefore, must possess excellent interpersonal skills.
• Must be able to read and write in English in order to read diagrams, meters, instructions, write report, etc.
• Proficiency in using property management software(s) and Microsoft Office.
• Experience in compressor diagnosis, fire sprinklers and irrigation systems preferred.
• Must have basic knowledge of OSHA Requirements and Local, City and State Ordinances.
• Must supply own hand tools.