Service Manager

Benefits

• Competitive starting pay
• Excellent health benefits including; Medical, Dental and Vision plans, a complimentary life insurance policy, and several other voluntary coverage options to choose from
• Generous Paid Time Off policy, including vacation, sick time and floating holidays
• 401(k) with Company match
• Support and encouragement for your continued advancement with additional training

Primary Responsibilities

• Day to day management of a service department that maintains and repairs a fleet of commercial medium and heavy-duty diesel trucks, including Pierce Fire Trucks.
• Focus on maximizing uptime of every vehicle while minimizing overall fleet maintenance and repair costs.
• Oversees a staff of diesel technicians and administrative staff.
• Able to recognize warranty failures, warranty claims and process of warranty recovery.
• Manage service requests of commercial truck leasing customers with urgency and professionalism.
• Develop and manage relationships with vendors and customers.
• Assist management team in preparing an Annual Business Plan and Budget.
• Responsible for ensuring Navistar Diamond Edge & Prestige Service Standards are met.
• Assist with other projects as needed.

Safety and Compliance

• Have full understanding of U.S. Federal Motor Carrier Safety Regulations (CFR 396).
• Implement procedures as necessary to keep Idealease and contracted customers in compliance with regulations.
• Stay current with changes in the regulations.
• Monitor and manage satisfactory CSA Vehicle Basic scores for all customers.
• Develop, communicate, and enforce established company safety policies and procedures.
• Certify all technicians for U.S. DOT Annual Inspections, brake inspections, and other maintenance procedures in accordance with the corresponding regulations.
• Work with corporate Facilities Manager to ensure facility maintains compliance with local and federal safety and environmental standards.

Sales and Customer Relations

• Create and maintain positive relationships with all customers.
• Maintain minimum 90% Customer Retention Rate.
• Investigate and establish course of action for customer maintenance issues and problems.

Department and Personnel Management

• Review and compare monthly financial results against the business plan and initiate any corrective action as necessary.
• Implement and monitor shop productivity measures.
• Create shop environment that assures cleanliness, safety, and customer focus.
• Develop, implement, and promote service training.
• Handle all customer, employee, and vendor issues in a professional and courteous manner.