Service Manager

Position Overview

The Service Manager is responsible for the day-to-day leadership of the service department, including staffing, scheduling, workflow, and profitability. The ideal candidate brings strong people-management skills, a track record of growing service operations, and the operational know-how to keep a busy shop running smoothly.

Key Responsibilities

• Lead and manage the daily operations of the Service department, ensuring efficiency, quality, and customer satisfaction
• Recruit, train, and develop a service team of 8–15 technicians and advisors, building a culture of accountability and teamwork
• Grow service department revenue, gross profit, and labor/parts absorption through proactive operational leadership
• Utilize Lightspeed DMS to manage scheduling, work orders, inventory flow, and departmental reporting
• Set and monitor KPIs, including technician efficiency, CSI scores, and shop productivity
• Maintain rock-solid ethical standards and ensure compliance with dealership policies and OEM requirements
• Partner with the Parts and Sales departments to ensure a seamless customer experience from purchase through ownership
• Resolve customer concerns promptly and professionally to protect and enhance the dealership's reputation

Ideal Candidate Profile

• 3–5+ years of experience as a Service Manager within a powersports dealership environment
• Proven experience growing and scaling service department operations
• Strong working knowledge of Lightspeed DMS
• Excellent verbal and written communication skills
• Strong leadership abilities with experience managing teams of 8–15 employees
• Uncompromising integrity and rock-solid ethical standards
• A positive, team-oriented attitude
• Impressive career progression and stability, with solid, verifiable professional references
• Clean driving record and ability to pass a background check and drug screening