Service Manager Assistant

Job Overview

The Service Manager Assistant or Service Administrator Assistant would be responsible for helping all administrative, documentation, processes, internal repair approvals, answering calls, helping put customers into rental vehicles, coordinating shuttles, cashiering related processes for the Service department, and filling in where needed. They will be managed and coached by our Service Director, Office Manager and General Manager to ensure first-hand information is being communicated to them directly. This position is also aimed at helping resolve and process Ford warranty claims, assisting guests pick up their vehicle and collect payment, contacting and resolving unpaid claims through aftermarket warranty companies, communicating with the manufacturer and management team time-sensitive findings, and helping develop and implement processes to increase internal efficiencies.

Responsibilities and Duties

• Answer incoming customer calls and schedule service appointments
• Process and document repairs for vehicles owned by the company - Pre-Owned and New Vehicles
• Maintain and update all service and customer records as required by the manufacturer
• Process warranty related paperwork to ensure proper documentation and verifying criteria required by factory
• Keep abreast of all factory recalls, announcements and procedures while updating our internal processes
• Reconciling unpaid warranty receivables and working with service customers and staff to obtain payments
• Resolve warranty claim corrections and charge-backs in a timely manner
• Identify process issues or inefficiencies and help find or create solutions alongside our managers
• Absorb and assist guests picking up vehicles
• Using shared documents such as Excel to update Vehicle Repair statuses with multiple departments

Qualifications

• Data entry, office, or Automotive Experience
• Some automotive vehicle knowledge or understanding
• Able to work in a high pace / volume environment
• Must possess strong administrative, organizational and communicative skills
• Quick on computers, ability to use Excel, Word, Outlook and cloud-based shared documents

About Us

Sunset Ford has been in business for over 112 years, established back in 1912 by Peter S. Heutel. Today, the 4th & 5th generation Heutel Family is proud to carry on this tradition serving the St. Louis, South County, & surrounding areas. We take great pride in customer service and always strive to exceed expectations. In fact, we have consistently won Ford Motor Company's highest honor, the President's Award, for excellence in customer service.

What We Offer

• Work/Life Balance - Weekends Off
• 40 Hour Work Weeks and guaranteed work
• 100% Paid Health benefits for employee - Health, Dental, Vision
• Retail 401k Immediate and Automatic Enrollment
• Time off when needed
• Opportunity to grow your pay = 3 Performance Reviews within the 1st year of employment!!!
• Competitive Pay with experience
• Team Atmosphere
• Employee Discounts on Parts & Service
• Employee Pricing on New & Used Cars
• Referral Bonuses!
• Paid Training and Certifications Transferable to any Ford store
• Opportunity to grow and advance!