Service Manager - AN Honda East Las Vegas

Day-to-Day Responsibilities

• Assist all subordinate service and sales personnel in all phases of their job descriptions
• Properly document employee behavior that may result in punitive job actions such as termination
• Report to management any circumstances that compromise the integrity of the dealership
• Work with the parts department as appropriate to ensure proper stocking of high use parts
• Collect accounts receivable for service work
• Obtain competitive bids on all tools, equipment, sublet repairs, supplies, ect...
• Ensure that service department employees follow safety policies and practices and that they report any and all accidents immediately
• Avoid and improve customer satisfaction by building customer relationships, creating a good work environment and properly managing the assets of the department
• Lead the Future of Automotive Retail
• Assure proper repair order flow to satisfy warranty/dealership/business office requirements
• Maintain accurate records and insure warranty parts retention as outlined, following all manufacturer requirements as outlined in manufacturer and company policy and procedures manuals
• Maintain the highest possible standards of workmanship, advise technicians of service CSI on a monthly basis
• Serve as liaison with factory representatives in the absence of fixed operations or service director
• Monitor staffing levels, compensation levels and department turnover
• Maintain reporting systems required by general manager, company and manufacturer
• Establish and maintain a good working relationship with customers to encourage repeat referral business
• Communicate with customers before issues arise and get involved in escalated customer issues
• Develop and schedule the activates of all department associates
• Hire, train, motivate, counsel and monitor the performance of all service department staff
• Understand and comply with federal, state and local regulations that affect service and parts operations, such as hazardous waste disposal, OSHA right-to-know act, ect...
• Aid in the development of annual service budget for use in connection with annual sales forecast
• Maintain customer satisfaction index rating above that of manufacturer or dealership average

Requirements

• High School diploma or equivalent
• Three to Five years of experience in an auto repair facility
• Two plus years of supervisory experience
• Excellent verbal and written communication and interpersonal skills
• Proficient knowledge of dealership computer systems
• Must have a valid driver’s license
• Ability to drive manual transmission vehicles
• Demonstrated customer service skills
• Previous industry knowledge of overall operations, management and wholesale relations (preferred)

Compensation and Benefits

Compensation for this role is commission based and averages between $9,000 to $12,000/mo

Exciting Benefits And Perks Await You:

• Competitive compensation and 401k matching
• Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
• Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide