Service Manager (Alamo Ranch)

Responsibilities

• Drive sales, steps of service, and guest satisfaction
• In conjunction with all management, enforce compliance with all employment policies and oversee cleanliness of restaurant and safety of guests at all times
• Provide or direct all Front of House training
• Manage performance of Front of House employees, including conducting performance evaluations, coaching, and discipline
• Manage liquor orders and control liquor costs
• Enforce applicable liquor laws and Responsible Alcohol Service guidelines
• Assist with the development of all key employees, assistant managers, and hourly employees by providing daily feedback on performance during one-on-ones
• Review applications, interview, and hire or recommend the hiring of Front of House employees
• Direct work for employees including setting hours and weekly schedules and assigning tasks before, during, and after open hours of the restaurant
• Create a fun, safe environment by following our core values and operational goals, and implementing contests, theme nights, and creating incentives for the staff
• Understand, manage, and practice safe food handling procedures

Qualifications

• A passion for people and providing a legendary guest experience
• Able to drive sales, steps of service, and guest satisfaction
• Experience in managing Front of House employees and training
• Ability to enforce compliance with employment policies and safety guidelines
• Knowledge of liquor laws and Responsible Alcohol Service guidelines
• Strong communication and leadership skills
• Ability to manage liquor orders and costs
• Experience in creating a positive work environment and implementing contests
• Understanding and practice of safe food handling procedures

Benefits

• Comprehensive total rewards package after 30 days of employment
• Choice of medical plans that are best in class
• Dental and Vision Insurance
• Paid vacation, parental, donor, bereavement, and 100% paid maternity leave
• Adoption assistance
• Short-term and long-term disability insurance
• Life, accident, and critical illness insurance
• Identity theft protection
• Employee assistance program
• Business travel insurance
• 401(k) retirement plan
• Flexible spending accounts
• Tuition reimbursements up to $5,250 per year
• Monthly profit-sharing program
• Quarterly restricted stock units program
• Opportunities to support the community
• Annual holiday bonus