Service Manager ($39.57)

About Us

Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort-style apartment communities in coastal California’s most desirable locations: San Diego, Orange County, West Los Angeles and Silicon Valley. With world-class amenities, resort-like surroundings and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental-living experience.

Responsibilities

• Hires, trains, coaches and manages the performance and development of team members, ensuring established performance metrics and objectives are achieved.
• Anticipates customer’s needs, models excellent customer service, and empowers Associates to take ownership and resolve questions and concerns promptly and professionally.
• Supervises and ensures community common areas, grounds and vacant units are consistently maintained to company standards, proactively identifying and resolving any potential hazards.
• Drives efficient and high-quality community maintenance operations by managing all work order completion, unit turnover processes, preventative maintenance, vendor and project coordination, inventory and purchasing/invoicing, ensuring accurate documentation in the appropriate operating platform.
• Drives team performance toward achieving and exceeding financial metrics and Key Performance Indicators (KPIs) through strategic planning, resource allocation, and performance monitoring.
• Oversees financial and operational compliance ensuring accuracy through regular audits, walks and discrepancy resolution.
• Performs field duties, including but not limited to, completing service appointments, unit turns, preventative maintenance, amenity cleaning and inspections.

Requirements

• High School Diploma or GED (or equivalent experience).
• 2 - 5 years of relevant work experience.
• Environmental Protection Agency (EPA) 608 (Core and Type II) certification required.
• Valid California driver’s license; maintain continuous vehicle liability insurance as required by state law.
• Ability to travel between communities daily and perform functions at multiple sites.
• After hours on-call support as needed.

Skills

The physical requirements for this position include:

• Below waist lift - 48 lbs.
• Below to above waist lift - 34 lbs.
• Push/pull (walking) - 60 lbs force.
• Ladder climbing - Occasional.
• Unilateral balance - Average of 20 seconds or more per leg.

Pay

Base Pay Start Rate: $39.57 per hour.

Benefits

The Company also offers competitive benefits for full time employees including:

• Paid time off.
• Matching 401(k).
• Health benefits.