Service Manager (3322)

About the Role

The primary responsibility of a Service Manager is to manage, direct, train, and evaluate the daily activities of the service department, ensuring the timeliness and quality of work performed and minimizing the costs of parts and labor. The Service Manager is directly responsible for the repairs and maintenance of all equipment at the branch level, ensuring quality repairs and responding to equipment failures in the field. As a working team member, the Service Manager contributes to the team's overall success.

Responsibilities

• Directly oversee and control the workload of all shop and field service employees.
• Establish quality and productivity criteria, ensuring company productivity requirements are met.
• Ensure accurate completion of service orders, including documentation of service orders and part numbers in the appropriate systems.
• Perform quality checks on serviced items to ensure proper repairs.
• Prepare and implement a comprehensive preventative maintenance schedule on equipment and ensure its compliance.
• Maintain records of equipment purchases, repairs, maintenance, servicing, and warranties.
• Control, order, and maintain an inventory of parts and supplies to meet daily service requests.
• Oversee the accurate and timely estimation of maintenance and repair work through appropriate tracking systems.
• Oversee, guide, and complete diagnosis and repairs both in the shop and in the field.
• Maintain and enforce company Quality/Environmental systems and procedures for all service personnel.
• Maintain and enforce company safety standards for all service personnel.
• Ensure that "The Mersino Way" guides day-to-day activities on every project.

Requirements

• Bachelor’s degree in diesel or truck service repair or a related field.
• Appropriate equipment repair certifications desired.
• 3 years of project management and supervisory experience.
• Planning and organizational skills to handle multiple projects.
• Ability to read schematics, blueprints, and/or technical manuals.
• Skills in workflow analysis and management.

Skills & Expectations

• Professional demeanor.
• Ability to work effectively with others.
• Ability to multi-task in a changing environment.
• Ability to work a flexible schedule to meet job requirements.
• Ability to travel.
• Excellent written and verbal communication skills.
• Strong time management and organizational skills.
• Requires intermittent periods of continuous physical exertion, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.